Weekend Veterinary Client Experience Specialist

University of Illinois at Urbana-Champaign; Urbana (IL); On-site; USD 44,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life Insurance

Retirement plan

Paid time off

Tuition waivers

Job summary

University of Illinois at Urbana-Champaign's Veterinary Teaching Hospital is seeking a Customer Service Representative to greet clients, manage inquiries, and support admissions, payments, and records across Small Animal, Large Animal, and South Clinics.

The role emphasizes friendly, efficient service, accurate data entry, and coordination between clinical staff and referring veterinarians. It involves weekend shifts with flexibility for evenings, nights, and holidays.

Qualifications

• High school diploma or equivalent.
• 3 years of work experience in customer services or related fields.

Responsibilities

• Greet clients in person and by phone with a friendly, helpful approach.
• Handle client registration, patient admissions, discharge, and payments.
• Schedule patient visits and coordinate between clinics and clients.
• Enter data into medical records and respond to inquiries about services and policies.
• Assist with accounts receivable and clinic communications.
• Maintain reception area and assist with pet supply purchases as needed.
• Perform other duties as assigned.

Skills

Knowledge of general care of companion

Office processes & medical office

Customer service

Detail oriented

Multi-tasking

Work with minimal supervision

Develop new methods & skills

Medical and veterinary terminology

Computer/phone/email/Internet/Faxing/2

Basic math skills

Education

High school diploma or equivalent

3 years related experience

Job description

University of Illinois at Urbana-Champaign's Veterinary Teaching Hospital is seeking a Customer Service Representative to greet clients, manage inquiries, and support admissions, payments, and records across Small Animal, Large Animal, and South Clinics.

The role emphasizes friendly, efficient service, accurate data entry, and coordination between clinical staff and referring veterinarians. It involves weekend shifts with flexibility for evenings, nights, and holidays.