Veterinary Client Services Coordinator

University of Illinois at Urbana-Champaign; Urbana (IL); On-site; USD 68,770,000 - 71,635,000; Full time

Job summary

The University of Illinois Urbana-Champaign's Veterinary Teaching Hospital is seeking a Customer Service Specialist to manage front-desk duties, answer calls, schedule appointments, process payments, and coordinate communications between clients and clinical staff.

This 100% full-time civil service role requires strong organization, accuracy, and the ability to deliver outstanding customer service in a fast-paced veterinary setting; salary ranges from $24 to $25 per hour with comprehensive

Qualifications

• Knowledge of professional business office protocol, clerical procedures, and medical office routines.
• Ability to learn the clinic's medical computer system quickly and use it proficiently.
• Working knowledge of medical and veterinary terminology.

Responsibilities

• Provide detailed estimates to clients.
• Facilitate admission, scheduling and discharge of clients.
• Provide in-person and telephone customer service in a prompt, friendly, knowledgeable manner.
• Answer telephones and direct calls correctly.

Skills

Customer service

Medical terminology

Multi-line telephone systems

Data entry

Credit card verification

Education

College coursework in business administration

Bachelor's degree

Tools

Health Information System

Banner

Credit card verification systems

Job description

The University of Illinois Urbana-Champaign's Veterinary Teaching Hospital is seeking a Customer Service Specialist to manage front-desk duties, answer calls, schedule appointments, process payments, and coordinate communications between clients and clinical staff.

This 100% full-time civil service role requires strong organization, accuracy, and the ability to deliver outstanding customer service in a fast-paced veterinary setting; salary ranges from $24 to $25 per hour with comprehensive