Technical Customer Support Engineer, EMEA (Weekend Coverage) (Fully Remote)

Hercules; United States; A distancia; USD 60.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equity

Unlimited AI tokens budget

Take-what-you-need vacation

Healthcare

Vision

Dental

Office meals

Descripción de la vacante

Hercules builds an AI-powered platform that helps customers create and scale applications, with a focus on automating support and resolving technical issues. You will resolve complex customer issues end-to-end, from bugs to architecture guidance.

Based in Europe, the Middle East, or Africa or willing to work GMT+2, you will also help scale support via automation and knowledge base improvements. There is potential to transition to engineering or sales engineering after 6–12 months, with a

Formación

• Strong TypeScript and React skills demonstrated in modern web apps.
• Proven debugging ability and systems thinking across complex platforms.
• Excellent written communication and customer-facing experience.

Responsabilidades

• Help resolve customer issues end-to-end, from bug fixes to architecture advice.
• Continuously improve the platform to prevent recurring problems.
• Maintain the knowledge base and build automations to scale support.

Conocimientos

TypeScript

React

Debugging

Systems thinking

Customer-facing

Written communication

Descripción del empleo

• Help resolve customer issues end-to-end, from bug fixes to architecture advice.
• Continuously improve the platform to prevent recurring problems.
• Maintain the knowledge base and build automations to scale support.

What we're looking for:

• Strong TypeScript and React skills with modern web app fundamentals.
• Proven debugging ability and systems thinking.
• Excellent written communication and customer-facing experience.

Timezone and logistics:

• Weekend coverage from Thursday to Monday, with Tuesday and Wednesday off.
• Based in Europe, Middle East, or Africa, or willing to work GMT+2 hours.
• Opportunity to transition to engineering or sales engineering after 6-12 months.

Compensation and benefits:

• $60k-$120k salary plus equity.
• Unlimited AI token budget and take-what-you-need vacation.
• Healthcare, vision, dental, and office meals for in-office team.

Hercules

Hercules builds an AI-powered platform that helps customers create and scale applications, with a focus on automating support and resolving technical issues. The company values shipping fast, striving for excellence, and a bias for action, with a small founding team based in San Francisco and remote flexibility for exceptional candidates.