Weekend Service Dispatch Specialist

BROTHERS PLUMBING AND HEATING INC; Denver (CO); On-site; USD 50,000 - 75,000; Full time

Job summary

BROTHERS PLUMBING AND HEATING INC is seeking a dispatch coordinator in Denver to schedule service technicians and manage customer contacts. You will handle calls, data entry, and coordinating service delivery with the team.

The role requires customer service experience, basic Windows/Outlook knowledge, and strong typing skills. Training is provided; high school diploma or GED is required. This is an on-site position in Denver, CO.

Qualifications

• Experience in customer service is required.
• Dispatching experience is helpful but not required.
• Knowledge of Windows OS and Outlook is preferred.
• Very proficient typing abilities are expected.
• On the job training provided via SuccessWare21.
• Ability to multi-task and use multiple online programs simultaneously.
• Must be a quick learner and adapt to changes.

Responsibilities

• Dispatch service technicians and schedule work and calls.
• Communicate effectively with customers about needs, timing, and service methods.
• Enter customer data into the computer system.
• Answer phones professionally and use scripts for calls.
• Provide clear explanations of fees, services, and payment options.
• Assist administration and collaborate with team members.
• Follow company policies, safety rules, and dress code.

Skills

Customer service experience

Dispatching experience

Outlook

Typing proficiency

SuccessWare21

Multi-tasking

Fast learner

Good decision making

Education

High school diploma or GED

Tools

Outlook

SuccessWare21

Job description

BROTHERS PLUMBING AND HEATING INC is seeking a dispatch coordinator in Denver to schedule service technicians and manage customer contacts. You will handle calls, data entry, and coordinating service delivery with the team.

The role requires customer service experience, basic Windows/Outlook knowledge, and strong typing skills. Training is provided; high school diploma or GED is required. This is an on-site position in Denver, CO.