Weekend Dispatcher

BROTHERS PLUMBING AND HEATING INC; Denver (CO); On-site; USD 50,000 - 75,000; Full time

Job summary

BROTHERS PLUMBING AND HEATING INC is seeking a dispatch coordinator in Denver to schedule service technicians and manage customer contacts. You will handle calls, data entry, and coordinating service delivery with the team.

The role requires customer service experience, basic Windows/Outlook knowledge, and strong typing skills. Training is provided; high school diploma or GED is required. This is an on-site position in Denver, CO.

Qualifications

• Experience in customer service is required.
• Dispatching experience is helpful but not required.
• Knowledge of Windows OS and Outlook is preferred.
• Very proficient typing abilities are expected.
• On the job training provided via SuccessWare21.
• Ability to multi-task and use multiple online programs simultaneously.
• Must be a quick learner and adapt to changes.

Responsibilities

• Dispatch service technicians and schedule work and calls.
• Communicate effectively with customers about needs, timing, and service methods.
• Enter customer data into the computer system.
• Answer phones professionally and use scripts for calls.
• Provide clear explanations of fees, services, and payment options.
• Assist administration and collaborate with team members.
• Follow company policies, safety rules, and dress code.

Skills

Customer service experience

Dispatching experience

Outlook

Typing proficiency

SuccessWare21

Multi-tasking

Fast learner

Good decision making

Education

High school diploma or GED

Tools

Outlook

SuccessWare21

Job description

Job Details

Job Location: Main Office - Denver, CO 80216

Salary Range: $50,000.00 - $75,000.00 Base+Commission/year

Job Shift: Any

Job Category: Customer Service

GENERAL DESCRIPTION OF THE JOB:

Dispatch work involves scheduling and routing of service technicians & calls and contacting customers to maximize work to be performed by the service department. Performance of simple clerical work will also be required.

JOB ACTIVITIES:

• Ambassador and spokesperson for the company
• Dispatch service technicians
• Acts as the spokesman for the customer, communicating to the company: what the customer wants, when they would like it, and how they would like it done
• Communicate effectively with the customer and answer their questions and concerns
• Assist callers in understanding their problem and communicate fee’s, method of service, and payment options
• Utilizes scheduling priorities & tech skills to schedule appointment times and range calls on the schedule
• Answers phones correctly and in a professional manner.
• Takes calls correctly using scripts and professional practice steps
• Enters all customer data in the computer
• Work as a team with other team members
• Understand and follow all company philosophies, policies and procedures
• Understand and follow written and verbal instructions given
• Represent the company in a professional manner
• Perform related work as assigned
• Meet company performance standards per performance reviews
• Follow all company safety rules and requirements
• Makes outbound calls to complete Happy Checks using script
• Offers ICPO’s as needed
• Assists administration however requested
• Dispatch for profits using map tools (i.e. MapPoint, GPS)
• Answer and take care of emails received via the service inbox

GENERAL QUALIFICATIONS and REQUIREMENTS:

Experience and Training, Education, Knowledge, Skills & Abilities:

• Should have experience in the area of customer service
• Dispatching experience helpful, but not necessary
• Knowledge of the Windows Operating system, including Outlook
• Very proficient typing abilities
• Use of SuccessWare21. On the job training provided.
• Basic knowledge of filing systems; including alphabetical and numerical systems
• Must be able to multi-task. Communicate to multiple people at the same time (clients, CSR’s, management, and techs), use many online programs at the same time.
• Must be a quick learner and able to use computer system shortcuts
• Being able to prioritize tasks effectively in any given moment
• Must be adaptable and open to changes
• Exercise good decision making quickly
• Must be able to work effectively and with a positive attitude in a high paced environment.
• On the job training will be provided
• High school diploma or GED

Other:

• Required to sign a Confidentiality agreement with the company
• Successfully complete all background checks, drug testing and employment screening
• Neatly groomed per dress code policy