Plumbing Dispatch Specialist | On-Site, Fast-Paced

Planet Plumbing & Drain; Longmont (CO); Sur place; USD 39 000 - 44 000; Plein temps

Avantages offerts par ce poste

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Résumé du poste

Planet Plumbing & Drain in Longmont, CO is seeking an experienced Dispatcher to join our team. You will manage dispatching for 20+ technicians, coordinate with customers, and use Service Titan daily.

The ideal candidate is highly organized, detail-oriented, and able to multitask in a fast-paced office environment, with strong communication skills and reliability. This full-time role requires flexibility to work evenings and weekends; compensation ranges from $28.00 to $32.00 per hour, with

Qualifications

• Experience in dispatching or scheduling, preferably in home services.
• Experience with ServiceTitan is highly preferred.
• Proficiency with Apple products (iPhone and Mac).
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication.
• Ability to multitask and work under pressure.
• Familiarity with the Colorado Front Range and surrounding service areas is a plus.

Responsabilités

• Dispatch and schedule service calls for 20+ technicians.
• Monitor technician availability and scheduling changes throughout the day.
• Coordinate with technicians and customers to ensure timely service and clear communication.
• Prioritize incoming service requests based on urgency, location, and technician availability.
• Maintain understanding of each technician's skills to ensure appropriate job assignments.
• Utilize Service Titan to manage dispatch boards, appointments, technician schedules, and customer information.
• Adapt quickly to schedule changes, cancellations, and unexpected situations.
• Maintain professionalism and accuracy in a busy, fast-paced office.

Connaissances

Strong communication

Time management

Multitasking

Organizational skills

Problem solving

Outils

ServiceTitan

Apple devices

Description du poste

Planet Plumbing & Drain in Longmont, CO is seeking an experienced Dispatcher to join our team. You will manage dispatching for 20+ technicians, coordinate with customers, and use Service Titan daily.

The ideal candidate is highly organized, detail-oriented, and able to multitask in a fast-paced office environment, with strong communication skills and reliability. This full-time role requires flexibility to work evenings and weekends; compensation ranges from $28.00 to $32.00 per hour, with