Weekend Resource Center Associate — Trauma‑Informed Support

Upper Valley Haven; Hartford (VT); On-site; USD 26,174 - 34,440; Part time

Job summary

Upper Valley Haven is seeking compassionate Resource Center Staff for weekend shifts (Saturday and Sunday, 8:00 am – 4:30 pm) to support guests and maintain a safe, welcoming environment.

The role emphasizes trauma-informed care, professional boundaries, and teamwork while assisting with daily operations and guest support. A focus on well-being and respectful engagement guides interactions with children, families, and individuals in need.

Qualifications

• Strong written and verbal communication.
• Reliability and punctuality.
• Commitment to non-traditional hours, including weekends and holidays.
• Ability to build rapport with diverse individuals.
• Maintain professional boundaries and stay calm in crises.
• Understand impact of being unsheltered, instability, mental health, and substance misuse.
• Flexibility and teamwork.
• Ability to bend, lift up to 30 lbs., walk varied terrain, perform active duties.

Responsibilities

• Welcome guests in a respectful, trauma-informed and culturally responsive manner and orient them to Resource Center expectations and policies.
• Maintain safe, clean, and welcoming spaces.
• Assist with laundry, custodial tasks, daily cleaning lists, and mealtime management.
• Conduct intakes and basic needs assessments.
• Complete written shift documentation in a timely and accurate manner.
• Communicate with team members, service coordinators, managers.
• Assist with on-site services, workshops, or partner visits.
• Respond to crises, conflict, medical needs, and behavioral challenges.
• Participate in team meetings and weekly supervision.
• Report incidents and contact emergency services when needed.
• Support guests with applications, forms, and accessing online services.

Skills

Communication

Reliability

Non-traditional hours

Rapport building

Boundaries

Crisis calmness

Teamwork

Physical ability

Education

Associates or Bachelors in human services

Driver’s license

First Aid/CPR/AED certification

Job description

Upper Valley Haven is seeking compassionate Resource Center Staff for weekend shifts (Saturday and Sunday, 8:00 am – 4:30 pm) to support guests and maintain a safe, welcoming environment.

The role emphasizes trauma-informed care, professional boundaries, and teamwork while assisting with daily operations and guest support. A focus on well-being and respectful engagement guides interactions with children, families, and individuals in need.