Leahy Resource Center Staff - Full Time

Upper Valley Haven; Hartford (VT); Sur place; USD 28 000 - 33 000; Plein temps

Avantages offerts par ce poste

Healthcare premiums ( employer-paid )

Paid holidays

Generous PTO

403(b) retirement plan

Résumé du poste

The Upper Valley Haven's Leahy Resource Center seeks compassionate staff for full-time weekday shifts to support guests and maintain a safe, welcoming environment. You will help with daily operations, intakes, and community resource connections using person-centered, trauma-informed approaches.

Three full-time staff will be employed for 1st shift, focusing on professionalism, teamwork, and balancing compassion with accountability in a shelter setting.

Qualifications

• Strong written and verbal communication.
• Reliability and punctuality.
• Commitment to work non-traditional hours including holidays.
• Ability to build rapport with diverse individuals.
• Ability to maintain professional boundaries and stay calm in crises.
• Understand the impact of unsheltered living, instability, mental health and substance misuse.
• Flexibility, adaptability and teamwork.
• Able to bend and lift up to 30 lbs. and perform active duties.
• Experience in shelter or social services preferred (not required).

Responsabilités

• Welcome guests respectfully and orient them to Resource Center policies.
• Maintain safe, clean, and welcoming spaces.
• Assist with laundry, cleaning tasks, and mealtime management.
• Conduct intakes and basic needs assessments.
• Complete shift documentation accurately and timely.
• Collaborate with staff and managers to coordinate services.
• Support on-site services, workshops, and partner visits.
• Respond to crises, conflicts, or medical needs as needed.
• Participate in team meetings and supervision.
• Assist guests with applications and accessing resources.

Connaissances

Written communication

Verbal communication

Reliability

Punctuality

Crisis support

Diversity & rapport

Professional boundaries

Stress management

Flexibility & teamwork

Physical tolerance

Formation

Associate or Bachelor’s in human services

Description du poste

Leahy Resource Center Staff - Full Time, Weekdays

The Upper Valley Haven provides temporary shelter, supportive housing, food, and problem solving to those in need. At the Haven, we invest in our team by providing outstanding benefits, cultivating a culture focused on well-being and personal and professional growth, and offering opportunities to be involved in shaping the organization.

We are seeking compassionate and motivated staff members to join our team. In this role, you will be responsible for providing direct support to guests, ensuring a safe and clean environment, and assisting with the daily operations of the Resource Center.

Job Summary

The Resource Center Staff cultivates positive, supportive relationships with guests while promoting a strong sense of community. Using person-centered and trauma-informed approaches, this role supports daily operations of the Resource Center and helps maintain a welcoming, respectful, and safe environment grounded in standards of well being, communication, and safety. Staff work closely with guests to empower their strengths, honor individual experiences, and support the pursuit of self-defined goals. This position requires professionalism and the ability to engage effectively with individuals, children, and families while providing support that balances compassion with accountability.

The Haven will employ three full-time Staff during 1st shift.

Duties and Responsibilities

• Welcome guests in a respectful, trauma-informed and culturally responsive manner and orient them to Resource Center expectations and policies
• Maintain safe, clean, and welcoming spaces
• Assist with laundry, custodial tasks, daily cleaning lists, and mealtime management
• Conduct intakes and basic needs assessments
• Complete written shift documentation in a timely and accurate manner
• Communicate collaboratively and professionally with other team members who serve guests, including service coordinators, other Resource Center associates, and managers
• Assist with coordination of on-site services, workshops, or partner visits
• Respond appropriately to crises, conflict, medical needs, and behavioral challenges
• Participate in team meetings and weekly supervision
• Communicate important information to staff and supervisors including incident reports and contact emergency services when needed.
• Support guests with completing applications, forms, and accessing online services, community resource connections, and supporting basic needs

Compensation and Benefits

• $22/hour
• Employer-paid contribution up to 100% of healthcare premiums for medical, dental, vision, life insurance and long-term disability
• Paid holidays
• Generous paid time off
• Matching 403(b) retirement plan

Skills and Qualifications

• Strong written and verbal communication
• Reliability and punctuality
• Commitment to work non-traditional hours including holidays
• Ability to build rapport with diverse individuals
• Ability to maintain strong professional boundaries and to remain calm in face of crisis situations
• Understand the impact of being unsheltered, instability, mental health, and substance misuse
• Flexibility, adaptability, and teamwork
• Ability to work calmly in stressful or crisis situations
• Ability to bend, lift up to 30 lbs., walk on varying terrain, and perform active duties throughout shifts

Experience & Education

• Associate or bachelor''s degree in human services or similar field preferred
• Previous experience working in a shelter or social services setting preferred
• Valid driver’s license
• First Aid/CPR/AED Certification (will train if needed)

The Upper Valley Haven is proud to be an Equal Opportunity Employer. We are committed to creating a diverse workplace environment that is welcoming and safe for all. All applicants will receive consideration for employment without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by federal, state, or local laws. We are committed to compliance with all fair employment practices regarding citizenship and immigration status.