Leahy Resource Center Staff - Part Time

Upper Valley Haven; Hartford (VT); On-site; USD 26,174 - 34,440; Part time

Job summary

Upper Valley Haven is seeking compassionate Resource Center Staff for weekend shifts (Saturday and Sunday, 8:00 am – 4:30 pm) to support guests and maintain a safe, welcoming environment.

The role emphasizes trauma-informed care, professional boundaries, and teamwork while assisting with daily operations and guest support. A focus on well-being and respectful engagement guides interactions with children, families, and individuals in need.

Qualifications

• Strong written and verbal communication.
• Reliability and punctuality.
• Commitment to non-traditional hours, including weekends and holidays.
• Ability to build rapport with diverse individuals.
• Maintain professional boundaries and stay calm in crises.
• Understand impact of being unsheltered, instability, mental health, and substance misuse.
• Flexibility and teamwork.
• Ability to bend, lift up to 30 lbs., walk varied terrain, perform active duties.

Responsibilities

• Welcome guests in a respectful, trauma-informed and culturally responsive manner and orient them to Resource Center expectations and policies.
• Maintain safe, clean, and welcoming spaces.
• Assist with laundry, custodial tasks, daily cleaning lists, and mealtime management.
• Conduct intakes and basic needs assessments.
• Complete written shift documentation in a timely and accurate manner.
• Communicate with team members, service coordinators, managers.
• Assist with on-site services, workshops, or partner visits.
• Respond to crises, conflict, medical needs, and behavioral challenges.
• Participate in team meetings and weekly supervision.
• Report incidents and contact emergency services when needed.
• Support guests with applications, forms, and accessing online services.

Skills

Communication

Reliability

Non-traditional hours

Rapport building

Boundaries

Crisis calmness

Teamwork

Physical ability

Education

Associates or Bachelors in human services

Driver’s license

First Aid/CPR/AED certification

Job description

Leahy Resource Center Staff - Part Time, Weekends

The Upper Valley Haven provides temporary shelter, supportive housing, food, and problem solving to those in need. At the Haven, we invest in our team by providing outstanding benefits, cultivating a culture focused on well‑being and personal and professional growth, and offering opportunities to be involved in shaping the organization.

We are seeking compassionate and motivated staff members to join our team. In this role, you will be responsible for providing direct support to guests, ensuring a safe and clean environment and assisting with the daily operations of the Resource Center.

Job Summary

The Resource Center Staff cultivates positive, supportive relationships with guests while promoting a strong sense of community. Using person-centered and trauma-informed approaches, this role supports daily operations of the Resource Center and helps maintain a welcoming, respectful, and safe environment grounded in standards of well‑being, communication, and safety. Resource Center Staff work closely with guests to empower their strengths, honor individual experiences, and support the pursuit of self‑defined goals. This position requires professionalism and the ability to engage effectively with individuals, children, and families while providing support that balances compassion with accountability.

The Haven will employ two 16‑hour/week Staff 1st shift Saturday and Sunday, 8:00 am – 4:30 pm. Team meetings (monthly or every two weeks) and supervision conversations will be scheduled during regular business hours.

Duties and Responsibilities

• Welcome guests in a respectful, trauma‑informed and culturally responsive manner and orient them to Resource Center expectations and policies
• Maintain safe, clean, and welcoming spaces
• Assist with laundry, custodial tasks, daily cleaning lists, and mealtime management
• Conduct intakes and basic needs assessments
• Complete written shift documentation in a timely and accurate manner
• Communicate collaboratively and professionally with other team members who serve guests, including service coordinators, other Resource Center associates, and managers
• Assist with coordination of on‑site services, workshops, or partner visits
• Respond appropriately to crises, conflict, medical needs, and behavioral challenges
• Participate in team meetings and weekly supervision
• Communicate important information to staff and supervisors, including incident reports, and contact emergency services when needed
• Support guests with completing applications, forms, and accessing online services, community resource connections, and supporting basic needs

Compensation and Benefits

Pay: $22 per hour

Skills and Qualifications

• Strong written and verbal communication
• Reliability and punctuality
• Commitment to work non‑traditional hours, including weekends and holidays
• Ability to build rapport with diverse individuals
• Ability to maintain strong professional boundaries and to remain calm in the face of crisis situations
• Understand the impact of being unsheltered, instability, mental health, and substance misuse
• Flexibility, adaptability, and teamwork
• Ability to work calmly in stressful or crisis situationsAbility to bend, lift up to 30 lbs., walk on varying terrain, and perform active duties throughout shifts

Experience & Education

• Associate's or bachelor's degree in human services or similar field preferred
• Previous experience working in a shelter or social services setting preferred
• Valid driver’s license
• First Aid/CPR/AED certification (will train if needed)

The Upper Valley Haven is proud to be an Equal Opportunity Employer. We are committed to creating a diverse workplace environment that is welcoming and safe for all. All applicants will receive consideration for employment without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by federal, state, or local laws. We are committed to compliance with all fair employment practices regarding citizenship and immigration status.