Overnight Shelter Care Specialist

Upper Valley Haven; Hartford (VT); On-site; USD 39,000 - 53,000; Full time

Benefits offered by this job

Employer-paid medical/dental/vision

Life and disability insurance

Paid time off

Paid holidays

403(b) retirement plan

Job summary

Upper Valley Haven in White River Junction, VT is seeking compassionate Shelter Associates for the third shift to support overnight operations, with 12:00 AM–8:30 AM, 40 hours per week across Hixon Adult Shelter and Byrne Family Shelter.

You will build relationships with shelter guests, respond to needs, maintain safe spaces, and support staff in crisis situations using a trauma-informed, strengths-based approach.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license.
• First Aid/CPR/AED certification, or willingness to obtain; training is available if needed.
• Experience in shelter or human services preferred.

Responsibilities

• Build positive and supportive relationships with shelter guests.
• Welcome new guests and help orient them to shelter expectations and policies.
• Maintain clean, safe, and welcoming shelter spaces.
• Assist with housekeeping, laundry, room preparation, and daily cleaning tasks.
• Conduct regular building and campus safety rounds during overnight shifts.
• Respond calmly and appropriately to crises, conflicts, medical concerns, and behavioral challenges.
• Complete shift notes, incident reports, and other required documentation.
• Communicate important information to supervisors and coworkers and contact emergency services when needed.
• Collaborate with Service Coordinators, Shelter Associates, managers, and other staff serving guests.
• Support special program activities and events.
• Participate in team meetings and supervision.

Skills

Communication

Reliability

Interpersonal skills

Team collaboration

Calm under pressure

Education

High school diploma

Job description

Upper Valley Haven in White River Junction, VT is seeking compassionate Shelter Associates for the third shift to support overnight operations, with 12:00 AM–8:30 AM, 40 hours per week across Hixon Adult Shelter and Byrne Family Shelter.

You will build relationships with shelter guests, respond to needs, maintain safe spaces, and support staff in crisis situations using a trauma-informed, strengths-based approach.