Weekend PRN Patient Concierge — Front Desk Pro

Prelude Fertility, Inc.; San Francisco (CA); On-site; USD 30,000 - 39,000; Part time

Benefits offered by this job

Holiday Pay Perks

PerkSpot Savings Buzz

Refer a Friend, Earn Rewards

Free Calm Health Subscription

Employee Assistance Programs (EAP)

Celebrate Wins with Bonusly

Pet Insurance for Your Fur Babies

Commuter reimbursement or onsite park

Job summary

Pacific Fertility Center is seeking a Patient Concierge to ensure a warm, efficient front desk experience for patients and visitors. You will answer calls, greet guests, schedule appointments, and coordinate referrals while maintaining privacy and professional standards.

This PRN, on-site role includes weekend and holiday coverage with 8-hour shifts. Mandarin bilinguals are preferred; EMR experience is a plus. Join a collaborative care team with great benefits.

Qualifications

• High School Diploma or equivalent required; Bachelor's degree preferred.
• Minimum of one year of medical administrative experience required.
• Bilingual Mandarin preferred; any second language a plus.
• Experience with Electronic Medical Record (EMR) system strongly preferred.

Responsibilities

• Answer phones, direct calls, and greet patients and visitors professionally.
• Coordinate and confirm patient appointments, follow-ups, and physician referrals.
• Facilitate communication between patients, physicians, laboratory staff, and clinical teams while preserving privacy.
• Accurately compile, update, and maintain medical records, reports, and patient correspondence.
• Assist patients with completing insurance documentation and consent/privacy forms.
• Support daily clinic operations and perform additional administrative tasks or special projects.

Skills

Front desk

Customer service

Bilingual Mandarin

Medical administrative experience

EMR system

Education

High School Diploma or equivalent

Bachelor's degree preferred

Tools

EMR system

Job description

Pacific Fertility Center is seeking a Patient Concierge to ensure a warm, efficient front desk experience for patients and visitors. You will answer calls, greet guests, schedule appointments, and coordinate referrals while maintaining privacy and professional standards.

This PRN, on-site role includes weekend and holiday coverage with 8-hour shifts. Mandarin bilinguals are preferred; EMR experience is a plus. Join a collaborative care team with great benefits.