Patient Concierge PRN

Prelude Fertility, Inc.; San Francisco (CA); On-site; USD 30,000 - 39,000; Part time

Benefits offered by this job

Holiday Pay Perks

PerkSpot Savings Buzz

Refer a Friend, Earn Rewards

Free Calm Health Subscription

Employee Assistance Programs (EAP)

Celebrate Wins with Bonusly

Pet Insurance for Your Fur Babies

Commuter reimbursement or onsite park

Job summary

Pacific Fertility Center is seeking a Patient Concierge to ensure a warm, efficient front desk experience for patients and visitors. You will answer calls, greet guests, schedule appointments, and coordinate referrals while maintaining privacy and professional standards.

This PRN, on-site role includes weekend and holiday coverage with 8-hour shifts. Mandarin bilinguals are preferred; EMR experience is a plus. Join a collaborative care team with great benefits.

Qualifications

• High School Diploma or equivalent required; Bachelor's degree preferred.
• Minimum of one year of medical administrative experience required.
• Bilingual Mandarin preferred; any second language a plus.
• Experience with Electronic Medical Record (EMR) system strongly preferred.

Responsibilities

• Answer phones, direct calls, and greet patients and visitors professionally.
• Coordinate and confirm patient appointments, follow-ups, and physician referrals.
• Facilitate communication between patients, physicians, laboratory staff, and clinical teams while preserving privacy.
• Accurately compile, update, and maintain medical records, reports, and patient correspondence.
• Assist patients with completing insurance documentation and consent/privacy forms.
• Support daily clinic operations and perform additional administrative tasks or special projects.

Skills

Front desk

Customer service

Bilingual Mandarin

Medical administrative experience

EMR system

Education

High School Diploma or equivalent

Bachelor's degree preferred

Tools

EMR system

Job description

Pacific Fertility Center
55 Francisco Street
Fifth Floor
San Francisco, CA 94133, USA

• On-site
• Administrative
• Part-Time
• Requisition #: PATIE005131

Description

Our Patient Concierge will be responsible for the efficiency, accuracy and professionalism of the front desk of Pacific Fertility Center (PFC). The Patient Concierge works in a collaborative relationship with the front desk team as well as with other PFC departments and employees.

Everything we do at PFC is guided by our Mission Statement: “As a unified team, guided by the highest ethical standards, we provide our patients with the best quality, individualized, compassionate fertility care.”

This is a PRN position, requiring availability for 2 to 3 days per week, primarily on weekends (Saturday and Sunday) and holidays, with occasional weekday coverage. Shifts are typically 8 hours long and scheduled between 6:45 AM and 4:30 PM, Monday through Friday.

Serve as the first point of contact by answering phones, directing calls, and greeting patients and visitors with professionalism and empathy.

Coordinate and confirm patient appointments, follow-ups, and physician referrals in a timely manner.

Facilitate communication between patients, physicians, laboratory staff, and clinical teams while maintaining strict adherence to privacy and patient care standards.

Accurately compile, update, and maintain medical records, reports, and patient correspondence.

Assist patients with completing insurance documentation and consent/privacy forms.

Support daily clinic operations and perform additional administrative tasks or special projects as assigned.

Education:

• High School Diploma or equivalent required ; Bachelor's degree preferred
• Minimum of one year of medical administrative experience required
• Bilingual - Mandarin preferred, any second language a plus!
• Experience with Electronic Medical Record (EMR) system strongly preferred

Part-time Hours. Full-time Heart. Endless Possibilities. Looking for flexibility without missing out on great benefits? As a PRN (as needed) team member, you’ll enjoy the freedom of part-time hours plus meaningful perks that make you feel supported, valued, and connected. Here’s what’s waiting for you:

• Holiday Pay Perks
  Earn time-and-a-half when you work on a company holiday.
• PerkSpot Savings Buzz
  Score exclusive discounts on travel, dining, gadgets, and more.
• Refer a Friend, Earn Rewards!
  Bring your talented friends on board and earn up to $1,000 for successful referrals.
• Free Calm Health Subscription
  Relax, recharge, and sleep better with complimentary Calm Health access.
• Employee Assistance Programs (EAP)
  Confidential counseling and resources available 24/7 to support your well-being.
• Celebrate Wins with Bonusly!
  Give and receive recognition, earn points, and redeem them for gift cards and rewards.
• Pet Insurance for Your Fur Babies
  Enroll in Pet Benefit Solutions and choose coverage that fits your pet’s unique needs.

Join us as a PRN employee and experience the best of both worlds—flexible hours with full-hearted support.

• Commuter reimbursement or onsite subsidized parking options available.
• The clinic is located along the Embarcadero, near Fisherman’s Wharf, with a complimentary shuttle to/from the Montgomery BART station.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.