Onsite Patient Experience Specialist - Fertility Care

Pinnacle Fertility; Portland (OR); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Healthcare

Dental insurance

Vision insurance

Life insurance

PTO

Paid holidays

Retirement savings plan

Job summary

Pinnacle Fertility is seeking a Patient Experience Coordinator to ensure a seamless, welcoming experience for fertility patients. You will handle administrative duties, scheduling, and collaboration with a multidisciplinary team to deliver outstanding care.

The role is full-time and onsite in Downtown Portland, OR, with rotating early-morning shifts and holiday rotation. Experience in medical front desk roles is preferred, and Spanish is a plus.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of experience in a medical office, customer service, or front desk role.
• Strong communication, organizational, and multitasking skills.
• Proficiency with EMR and basic computer skills.
• Bilingual in Spanish is a plus.

Responsibilities

• Welcome and check in patients, verify personal and insurance information, and direct them to appropriate departments.
• Answer and manage incoming calls, schedule appointments, and provide support to clinical staff.
• Maintain accurate patient records, process billing information, and collect copays.
• Ensure the reception area is clean, organized, and welcoming for all visitors.
• Assist with additional projects and administrative duties as assigned.

Skills

Strong communication

Organizational skills

Multitasking skills

Education

High school diploma or equivalent

Tools

EMR

Job description

Pinnacle Fertility is seeking a Patient Experience Coordinator to ensure a seamless, welcoming experience for fertility patients. You will handle administrative duties, scheduling, and collaboration with a multidisciplinary team to deliver outstanding care.

The role is full-time and onsite in Downtown Portland, OR, with rotating early-morning shifts and holiday rotation. Experience in medical front desk roles is preferred, and Spanish is a plus.