Patient Concierge & Front Desk Lead — Fertility Center

Spring Fertility; Sunnyvale (CA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Paid time off

BetterHelp therapy sessions

Commuter benefits

Discounted insurance rates

401(k) with company match

Fertility and parental leave benefits

Career development opportunities

Employer-paid life and disability保险

Job summary

Spring Fertility in Sunnyvale, CA is seeking a Front Desk Coordinator to deliver an exceptional patient experience. You will partner with providers and patients, greet newcomers, and support a fast-paced fertility practice with a friendly, professional demeanor.

The role requires an Associate’s or Bachelor’s degree and hospitality experience; it is a full-time, on-site position with early hours and rotational weekends. Compensation ranges from $25 to $28 per hour, plus comprehensive benefits.

Qualifications

• Associate’s or Bachelor’s degree required.
• Hospitality experience preferred.

Responsibilities

• Makes an excellent first impression for all incoming patients.
• Checks patients in and out for appointments and manages clinic-wide schedule.
• Monitors and facilitates patient compliance and readiness for their initial visit.
• Schedules a wide array of appointments for patients and anesthesia for the surgical center.
• Processes patients’ payments and creates receipt batch for Finance.
• Proactively advocates for patients.

Skills

Interpersonal skills

Professional attitude

Education

Associate's or Bachelor's degree

Job description

Spring Fertility in Sunnyvale, CA is seeking a Front Desk Coordinator to deliver an exceptional patient experience. You will partner with providers and patients, greet newcomers, and support a fast-paced fertility practice with a friendly, professional demeanor.

The role requires an Associate’s or Bachelor’s degree and hospitality experience; it is a full-time, on-site position with early hours and rotational weekends. Compensation ranges from $25 to $28 per hour, plus comprehensive benefits.