ER Front Desk Concierge (PRN) - Patient Care

Exceptional Healthcare Inc.; Maricopa (AZ); On-site; USD 22,000 - 33,000; Full time

Job summary

Exceptional Community Hospital is seeking a Front Desk Associate (PRN/As needed) to provide first-contact support for physicians and nurses in the Emergency Center. The role emphasizes professional patient interaction, accurate registration, and coordination with billing and central office.

The position requires strong organizational and communication skills, familiarity with insurance concepts, and the ability to work in a fast-paced environment with HIPAA compliance at the forefront.

Qualifications

• Experience in ER or patient registrar roles is preferred.
• Familiarity with insurance terminology and verification is preferred.
• Knowledge of EMTALA compliance and patient confidentiality is advantageous.
• Strong communication and customer service skills are essential.

Responsibilities

• Greet patients and visitors professionally and courteously.
• Register ER, direct admission, and outpatient service patients in a timely manner.
• Verify patient demographics and insurance information; obtain consents.
• Explain benefits and collect copayments and self-pay amounts.
• Maintain patient charts and update the EMR; manage phone calls and messages.

Skills

Customer service

Communication

Organizational skills

HIPAA familiarity

Teamwork

Education

High School Diploma/GED

Tools

EMR software

Job description

Exceptional Community Hospital is seeking a Front Desk Associate (PRN/As needed) to provide first-contact support for physicians and nurses in the Emergency Center. The role emphasizes professional patient interaction, accurate registration, and coordination with billing and central office.

The position requires strong organizational and communication skills, familiarity with insurance concepts, and the ability to work in a fast-paced environment with HIPAA compliance at the forefront.