Front Desk & Patient Concierge — Fertility Clinic

Spring Fertility; Sunnyvale (CA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Competitive medical, dental, andvision

Paid time off

BetterHelp therapy sessions

Commuter benefits

Discounted home, auto, and pet ins.

401(k) with company match

Fertility and parental leave

Job summary

Spring Fertility is seeking a proactive Front Desk Coordinator to greet patients and provide an exceptional first point of contact as part of a fast-paced fertility clinic team. You will collaborate with clinicians and staff to ensure smooth check-in/out, accurate scheduling, and proactive patient support, delivering care with professionalism and empathy.

Required Associate's or Bachelor's degree with hospitality experience preferred; this full-time onsite role involves early hours and rotating

Qualifications

• Associate's or Bachelor's degree is required.
• Hospitality experience is preferred.

Responsibilities

• Makes an excellent first impression for all incoming patients.
• Checks patients in and out for appointments and manages clinic-wide schedule.
• Monitors and facilitates patient readiness for their initial visit.
• Schedules a wide array of appointments for patients and anesthesia for the surgical center.
• Processes patients’ payments and creates receipt batch for Finance.
• Proactively advocates for patients.

Skills

Interpersonal skills

Professional attitude

Dependable

Motivated

Team player

Education

Associate's or Bachelor's degree

Hospitality experience

Job description

Spring Fertility is seeking a proactive Front Desk Coordinator to greet patients and provide an exceptional first point of contact as part of a fast-paced fertility clinic team. You will collaborate with clinicians and staff to ensure smooth check-in/out, accurate scheduling, and proactive patient support, delivering care with professionalism and empathy.

Required Associate's or Bachelor's degree with hospitality experience preferred; this full-time onsite role involves early hours and rotating