Patient Concierge & Front Desk Coordinator

springfertility; Sunnyvale (CA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

401(k) with company match

Paid time off

Medical, dental, vision plans

Commuter benefits

Fertility and parental leave

Career development opportunities

Employer-paid life and disability

Job summary

Spring Fertility in Sunnyvale, CA, is hiring a Front Desk Coordinator for a fast-paced fertility clinic. You will be the first point of contact for patients, greeting and guiding them through the visit, while coordinating scheduling and payments with the clinical team.

The role requires a friendly, professional attitude and exceptional customer service. A degree is required, with hospitality experience preferred; this is a full-time onsite position with early hours and rotational

Qualifications

• Associate's or Bachelor's degree required.
• Exceptional customer service skills required.
• Hospitality experience preferred.

Responsibilities

• Makes an excellent first impression for all incoming patients.
• Checks patients in and out for appointments and manages clinic-wide schedule.
• Monitors and facilitates patient readiness for the initial visit.
• Schedules a wide array of appointments for patients and anesthesia for the surgical center.
• Processes patients' payments and creates receipt batch for Finance.
• Proactively advocates for patients.

Skills

Exceptional customer service

Education

Associate's or Bachelor's degree

Hospitality experience preferred

Job description

Spring Fertility in Sunnyvale, CA, is hiring a Front Desk Coordinator for a fast-paced fertility clinic. You will be the first point of contact for patients, greeting and guiding them through the visit, while coordinating scheduling and payments with the clinical team.

The role requires a friendly, professional attitude and exceptional customer service. A degree is required, with hospitality experience preferred; this is a full-time onsite position with early hours and rotational