Weekend PRN Hospital Call Center Agent – Calm & Helpful

Mercy Medical Center; United States; On-site; USD 21,000 - 30,000; Full time

Job summary

Mercy Medical Center in Cedar Rapids is seeking a PRN Call Center Associate to be the first friendly voice customers hear when calling the hospital. You will handle inbound calls, triage requests, and direct calls to the correct departments while maintaining calm and professional communication.

The role includes announcing emergency codes over the intercom and coordinating with Mercy Answering Service and security teams.

Qualifications

• Experience handling multi-line phone systems and basic computer software.
• Customer service professionalism with courteous, concise communication.

Responsibilities

• Serve as the primary contact for inbound calls to Mercy Medical Center.
• Prioritize, screen, and redirect calls to the appropriate departments.
• Announce emergency codes clearly on the hospital intercom.
• Coordinate triage with Mercy Answering Service for on-call staff.
• Communicate effectively with providers and hospital staff.
• Monitor medical alarm notifications and support security teams.
• Maintain accurate telecom documentation and HIPAA notices.

Skills

Multi-line phones

Customer service

Education

High School Diploma or Equivalent

Job description

Mercy Medical Center in Cedar Rapids is seeking a PRN Call Center Associate to be the first friendly voice customers hear when calling the hospital. You will handle inbound calls, triage requests, and direct calls to the correct departments while maintaining calm and professional communication.

The role includes announcing emergency codes over the intercom and coordinating with Mercy Answering Service and security teams.