Patient Communications Operator Weekend PRN

MercyCare; Cedar Rapids (IA); On-site; USD 20,664 - 27,552; Part time

Job summary

MercyCare in Cedar Rapids is hiring a Telecom Operator to be the first point of contact for patients and staff. This role operates multi-line phones, answers calls with a friendly demeanor, and provides essential information while adhering to HIPAA guidelines.

The ideal candidate will possess strong customer service skills, have previous experience in a call center environment, and hold a High School Diploma or equivalent. This position has PRN weekend hours and provides an opportunity to support patient-centered care.

Qualifications

• Basic knowledge of multi-line phones and computer systems.
• Ability to carry on conversations to achieve positive outcomes.
• Customer service experience preferred.

Responsibilities

• Handle inbound calls and provide information about the hospital.
• Triage emergency phone lines and announce emergency codes.
• Work with various departments and maintain documentation.

Skills

Customer service skills

Multi-line phone operation

Basic computer skills

Education

High School Diploma or Equivalent

Job description

MercyCare in Cedar Rapids is hiring a Telecom Operator to be the first point of contact for patients and staff. This role operates multi-line phones, answers calls with a friendly demeanor, and provides essential information while adhering to HIPAA guidelines.

The ideal candidate will possess strong customer service skills, have previous experience in a call center environment, and hold a High School Diploma or equivalent. This position has PRN weekend hours and provides an opportunity to support patient-centered care.