Patient Services & Scheduling Coordinator

Mercy Physician Services, Inc.; Cedar Rapids (IA); On-site; USD 22,000 - 28,000; Full time

Job summary

Mercy Physician Services, Inc. is seeking a patient services clerk to provide friendly, responsive front-desk support in a Cedar Rapids medical office. You will answer phones, schedule visits, collect copays, and balance entries in EPIC while maintaining accurate patient records.

The role emphasizes strong communication, clerical accuracy, and teamwork with clinicians and the billing team to ensure efficient patient care and office workflow.

Qualifications

• Experience in a medical office setting preferred.
• Two years of customer service experience preferred.
• Knowledge of medical insurance and billing processes preferred.

Responsibilities

• Answer phones and route calls promptly and professionally.
• Schedule and manage patient visits and confirmations.
• Process payments, copays and balances at time of service using EPIC and payment tools.
• Handle mail and routine correspondence, scan and organize docs.
• Maintain accurate patient demographics and insurance information in the system.
• Assist with lab and X-ray paperwork and test scheduling.
• Respond to standard billing questions and escalate complex issues.

Skills

Phone etiquette

Communication skills

Word processing

Medical terminology

Insurance eligibility knowledge

Education

High School Diploma or equivalent

Tools

Epic

RightFax

Virtual Merchant

Job description

Mercy Physician Services, Inc. is seeking a patient services clerk to provide friendly, responsive front-desk support in a Cedar Rapids medical office. You will answer phones, schedule visits, collect copays, and balance entries in EPIC while maintaining accurate patient records.

The role emphasizes strong communication, clerical accuracy, and teamwork with clinicians and the billing team to ensure efficient patient care and office workflow.