Patient Care Scheduling Specialist

Mercy Medical Center; Cedar Rapids (IA); On-site; USD 25,000 - 36,000; Full time

Job summary

Mercy Medical Center in Cedar Rapids seeks a Scheduling Coordinator to support patient-centric care by coordinating scheduling and assisting with duties under licensed nursing supervision.

Responsibilities include handling calls, scheduling, data entry, updating orders, and maintaining efficient daily workflows. Requires strong customer service, ability to multi-task, and basic computer skills. BLS certification as per department guidelines is required.

Qualifications

• Demonstrates exemplary customer service skills.
• Keeps a welcoming environment for patients and staff.
• Manages multiple tasks and priorities efficiently.
• Works well under pressure in a clinical setting.
• Communicates clearly with physicians, nurses and staff.

Responsibilities

• Receives and handles telephone communications accurately and timely.
• Coordinates scheduling of patients.
• Performs data entry from procedural records accurately.
• Implements changes on patient orders and addresses requests.
• Organizes and prioritizes daily work effectively.

Skills

Customer service

Communication

Multi-tasking

Teamwork

Attention to detail

Professional demeanor

Education

High School Diploma or equivalent

Medical Assisting Diploma/AS degree preferred

Medical Terminology preferred

Job description

Mercy Medical Center in Cedar Rapids seeks a Scheduling Coordinator to support patient-centric care by coordinating scheduling and assisting with duties under licensed nursing supervision.

Responsibilities include handling calls, scheduling, data entry, updating orders, and maintaining efficient daily workflows. Requires strong customer service, ability to multi-task, and basic computer skills. BLS certification as per department guidelines is required.