Weekend Patient Experience Liaison (Part-Time)

Boston Children’s Hospital; Boston (MA); On-site; USD 21,000 - 34,000; Part time

Job summary

Boston Children's Hospital in Boston, MA is seeking a part-time Patient Experience representative to provide administrative support to the General Medicine unit and coordinate services for patients and families. You will deliver empathetic customer service, manage scheduling, authorizations, messages, admissions/discharges, and assist with process improvements.

Schedule: every other Saturday and Sunday, 3-11 pm, with other weekend shifts as needed.

Qualifications

• Ability to communicate effectively both orally and in writing.
• Provide empathy in difficult interpersonal situations.
• Experience in customer service or administrative roles preferred.

Responsibilities

• Provide positive and effective customer service that supports unit operations.
• Coordinate scheduling and patient encounters; work with providers and practices.
• Record and forward messages; triage calls for urgent information or services.
• Process admissions and discharges; perform routine clerical tasks.

Skills

Customer service

Communication

Empathy

Diversity & inclusion

Education

High school diploma

Bachelor's degree preferred

Job description

Boston Children's Hospital in Boston, MA is seeking a part-time Patient Experience representative to provide administrative support to the General Medicine unit and coordinate services for patients and families. You will deliver empathetic customer service, manage scheduling, authorizations, messages, admissions/discharges, and assist with process improvements.

Schedule: every other Saturday and Sunday, 3-11 pm, with other weekend shifts as needed.