Guest Services Advocate — Weekend Availability

Hugh Chatham Health; Oak Lawn (IL); On-site; USD 26,000 - 39,000; Part time

Job summary

Advocate Health is seeking a part-time Guest Services representative at Advocate Christ Medical Center. The role supports guests, answers questions, provides directions, and coordinates with hospital departments to ensure a positive experience.

Responsibilities include rounds for patient satisfaction, reporting safety issues, and serving as a liaison between guests and hospital areas. Requires a high school diploma and 2 years of high-contact customer service; weekend availability is expected.

Qualifications

• High school diploma required; 2 years hospital customer service experience preferred.
• Excellent organizational, communication, and customer service skills.

Responsibilities

• Assist guests with information, directions, and inquiries to meet service standards.
• Coordinate with departments to resolve patient needs and requests.
• Act as liaison between guests, associates and hospital areas.
• Conduct rounds to monitor guest satisfaction and follow up on issues.
• Promote patient safety and report safety concerns through established channels.

Skills

Customer service

Communication

Problem-solving

Bilingual skills

Education

High school diploma

Job description

Advocate Health is seeking a part-time Guest Services representative at Advocate Christ Medical Center. The role supports guests, answers questions, provides directions, and coordinates with hospital departments to ensure a positive experience.

Responsibilities include rounds for patient satisfaction, reporting safety issues, and serving as a liaison between guests and hospital areas. Requires a high school diploma and 2 years of high-contact customer service; weekend availability is expected.