Hospital Guest Experience Coordinator

Advocate Health; Barrington (IL); On-site; USD 32,000 - 38,000; Full time

Job summary

Advocate Health seeks an on-site Guest Services/Information Desk Associate to manage hospital information desks across shifts, including weekends and holidays. The role involves directing guests, escorting patients, answering phones, and upholding visitor policies while supporting patient relations with data entry and clerical tasks.

A focus on service excellence and teamwork is essential. Candidate should have a high school diploma, experience in hospitality or healthcare customer service, and

Qualifications

• High school diploma or equivalent is required or preferred.
• Experience in hospitality management is a plus.
• At least 2 years in direct customer service, preferably in healthcare, is desirable.

Responsibilities

• Oversee Hospital Information Desks on weekdays, weekends and holidays.
• Escort or transport patients to destinations as needed and maintain visitor policy.
• Answer phones courteously and provide clear, accurate information.
• Record flower deliveries and provide directions to hospital areas according to standards.
• Support patient relations with data entry and clerical tasks as needed.

Skills

Excellent communication skills

Excellent customer service

Keyboard familiarity

Telecommunication systems

Strong organizational skills

Education

High school diploma or equivalent

Experience in hospitality management

2 years in direct customer service (healthcare preferred)

Job description

Advocate Health seeks an on-site Guest Services/Information Desk Associate to manage hospital information desks across shifts, including weekends and holidays. The role involves directing guests, escorting patients, answering phones, and upholding visitor policies while supporting patient relations with data entry and clerical tasks.

A focus on service excellence and teamwork is essential. Candidate should have a high school diploma, experience in hospitality or healthcare customer service, and