Weekend Patient Access Supervisor - Frontline Leader

Mount Sinai; United States; On-site; USD 79,000 - 118,000; Part time

Job summary

Mount Sinai West is seeking a Supervisor- Patient Access Services to manage frontline staff in a part-time, weekend-day schedule. The role ensures accurate patient registration, insurance verification, and financial clearance while delivering a high-quality patient experience.

The position requires 1–2 years in Patient Access or hospital registration, strong customer service skills, and basic leadership experience, with EPIC experience preferred.

Qualifications

• Experience in Patient Access, registration, or front-end revenue cycle operations within a hospital or healthcare setting.
• Working knowledge of insurance verification and financial clearance processes.
• Strong interpersonal and customer service skills.
• Ability to prioritize tasks and function effectively in a fast-paced healthcare environment.
• Basic leadership or team lead experience preferred.

Responsibilities

• Oversee daily Patient Access activities to ensure timely and accurate registration, insurance capture, and documentation.
• Monitor staff productivity and quality performance; provide real-time feedback and coaching.
• Escalate operational issues, system concerns, or workflow barriers to the Manager as appropriate.
• Assist with staffing assignments and coverage to ensure adequate departmental support.
• Reinforce compliance with payer requirements, regulatory standards, and organizational policies.
• Maintain working knowledge of registration processes, insurance verification, and financial clearance workflows.
• Support compliance with HIPAA privacy and security standards.
• Ensure adherence to departmental policies, procedures, and service standards.
• Perform other duties as assigned.
• Supervise frontline Patient Access representatives, including scheduling, attendance monitoring, and performance feedback.
• Support onboarding and training of new staff in collaboration with department leadership.
• Provide ongoing coaching to reinforce customer service standards (e.g., AIDET) and registration accuracy.
• Address routine employee concerns and elevate complex matters to the Manager and/or Human Resources.
• Support management of staff performance in accordance with 1199 collective bargaining agreements.
• Participate in counseling sessions and corrective action processes under the guidance of the Manager and Human Resources.
• Maintain effective working relationships with Human Resources and Labor Relations.
• Serve as the first point of contact for staff regarding workflow questions and operational issues.
• Communicate departmental updates and expectations from leadership to frontline staff.
• Partner with clinical units and internal departments to resolve patient access-related issues in real time.

Job description

Mount Sinai West is seeking a Supervisor- Patient Access Services to manage frontline staff in a part-time, weekend-day schedule. The role ensures accurate patient registration, insurance verification, and financial clearance while delivering a high-quality patient experience.

The position requires 1–2 years in Patient Access or hospital registration, strong customer service skills, and basic leadership experience, with EPIC experience preferred.