Weekend Operations Lead - On-Site Stay & On-Call

Ronald McDonald House Charities of Central Florida; Orlando (FL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

On-site room for overnight hours

Job summary

Ronald McDonald House Charities of Central Florida is seeking a Weekend Manager to help oversee weekend operations. You will live on-site Friday through Sunday for emergencies, guest check-ins, and after-hour support, ensuring a safe, welcoming environment for guest families and volunteers.

The role requires excellent hospitality and communication skills, with at least one year in nonprofit or customer service. A flexible schedule and Florida driver’s license are essential.

Qualifications

• Bachelor’s degree preferred, but not required.
• At least one year of nonprofit management, hospitality management, or other customer service related experience.
• Solid proficiency with Microsoft Outlook, Word, Excel.
• Excellent interpersonal and communication skills – verbal and written.
• Ability to multi-task, prioritizes, show initiative and take direction well.

Responsibilities

• Provide exceptional customer service and hospitality to all guest families, volunteers, donors and visitors.
• Sleep on-site at the Ronald McDonald House from Friday thru Sunday to be on call for emergencies and help with after hour check-ins and lockouts.
• Serve as a primary contact for guest families from time of application.
• Respond attentively to any overnight emergencies, lockouts, or arranged check-ins.
• Provide a comfortable, stable, and clean environment in the House.
• Help manage vendor relationships upon arrival at the House.
• Provide detailed record keeping and regular reporting to supervisor of all communication with guest families, volunteers and groups, facility maintenance, policies and safety/emergency incidents.
• Share responsibility with the Operations Team to ensure facility is fully staffed 24/7/365.
• Support organization’s Volunteer Team by providing effective leadership for in-house volunteers, interns and individuals completing community service learning, and work closely with Share-A-Meal providers and groups.
• Support organization’s Development Team by cultivating relationships and sharing partnership opportunities with families, volunteers, donors and visitors.
• Maintain daily operations and assigned projects in the absence of the Guest Services Manager.

Skills

Customer service

Hospitality

Communication

Multi-tasking

Teamwork

Time management

Education

Bachelor’s degree preferred

High school diploma acceptable

Tools

Microsoft Outlook

Microsoft Word

Excel

Job description

Ronald McDonald House Charities of Central Florida is seeking a Weekend Manager to help oversee weekend operations. You will live on-site Friday through Sunday for emergencies, guest check-ins, and after-hour support, ensuring a safe, welcoming environment for guest families and volunteers.

The role requires excellent hospitality and communication skills, with at least one year in nonprofit or customer service. A flexible schedule and Florida driver’s license are essential.