Part-Time Evening & Weekend Guest Services Associate

Ronald McDonald House Charities of Central Indiana; Indianapolis (IN); On-site; USD 17,000 - 25,000; Part time

Job summary

Ronald McDonald House Central Indiana is seeking a part-time Guest Services Assistant to welcome families, handle check-ins/check-outs, and keep the house running smoothly during evenings, weekends, and holidays.

If you have a background in hospitality, customer service, or human services and a warm, patient demeanor, you’ll fit right in as the front-desk contact, coordinating with families, volunteers, and hospital partners.

Schedule: 20–25 hours per week, primarily evenings and weekends.

Qualifications

• High school diploma or equivalent preferred.
• Experience in customer service and/or hospitality preferred.
• Interest in human services and a demonstrated ability to collaborate well with people of all backgrounds, cultural groups, and economic levels
• Sociable, comfortable working closely with others, and equally capable of working independently
• Able to stay composed and kind in a constantly changing environment
• Availability that matches the schedule described above

Responsibilities

• Welcome arriving families, complete check-ins and check-outs, and orient guests to the House
• Serve as the first point of contact at the front desk - answering calls, directing questions, and connecting families to the resources they need
• Conduct regular rounds to maintain a secure, comfortable environment
• Support volunteer and meal groups as they serve dinner to guests
• Keep common areas stocked, tidy, and ready for the next family
• Document guest interactions and communicate shift updates to the team
• Coordinate with hospital partners and community agencies to best serve families

Skills

Customer service

Hospitality

Interpersonal skills

Education

High school diploma or equivalent

Job description

Ronald McDonald House Central Indiana is seeking a part-time Guest Services Assistant to welcome families, handle check-ins/check-outs, and keep the house running smoothly during evenings, weekends, and holidays.

If you have a background in hospitality, customer service, or human services and a warm, patient demeanor, you’ll fit right in as the front-desk contact, coordinating with families, volunteers, and hospital partners.

Schedule: 20–25 hours per week, primarily evenings and weekends.