Night & Weekend Family Services Coordinator

Ronald McDonald House Charities-San Antonio; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Ronald McDonald House Charities-San Antonio is seeking a dependable Night Guest Services Associate to support guest families and maintain a safe environment. The role requires working weeknights and weekends, registering families, and enforcing house rules.

You will document daily logs, assist with emergencies, coordinate with volunteer staff, clean common areas, and support maintenance tasks. A High School Diploma and customer-facing experience are preferred.

Qualifications

• High School Diploma; prefer one year certificate from college or technical school.
• At least 2 years of customer-facing experience.
• Competence in Microsoft Office.
• Excellent verbal and written communication skills.

Responsibilities

• Ensure the safety, security and well-being of guest families.
• Register families and provide house orientation including rules, policies and services.
• Maintain visibility during shift and enforce house rules and policies; relay information to medical personnel and families.
• Document daily waitlists, guest lists, logs, referrals, room assignments and check-in/check-out procedures.
• Ensure cleanliness of the house (common areas).
• Respond to emergencies during shift and assist with planned activities and volunteers.
• Clean vacated rooms and prepare for new families; launder linens.
• Stock and clean supplies; sort donations; manage kitchen and pantries.

Skills

Microsoft Office

Education

High School Diploma

One-year certificate from college/technical school

Job description

Ronald McDonald House Charities-San Antonio is seeking a dependable Night Guest Services Associate to support guest families and maintain a safe environment. The role requires working weeknights and weekends, registering families, and enforcing house rules.

You will document daily logs, assist with emergencies, coordinate with volunteer staff, clean common areas, and support maintenance tasks. A High School Diploma and customer-facing experience are preferred.