Night Operations Lead — Family Care & Facilities

Ronald McDonald House Atlanta

Atlanta (GA)

On-site

USD 42,000 - 56,000

Full time

7 days ago

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Job summary

Ronald McDonald House Atlanta is seeking a Night Operations Coordinator to support safe, efficient on-site House operations during evening and overnight hours. This role covers shifts for House Managers as needed and ensures a warm, secure environment for guest families, volunteers, and visitors.

Responsibilities include door-to-door guest services, inventory tracking, maintenance coordination, and adherence to House policies.

Qualifications

College degree and experience in Human Services.
Excellent communication, organizational, time management, sound judgment, and problem-solving skills.
Ability to interact tactfully with Guest Families and volunteers.

Responsibilities

Cover shifts for House Managers during evenings, nights, and weekends.
Manage office operations and House activity during scheduled shifts.
Oversee referrals, room assignments, and guest check-in/check-out procedures.
Coordinate with hotel partners for overflow lodging when applicable.
Maintain accurate guest data in Family Registry and other database systems.
Respond to phone calls and in-person inquiries promptly and professionally.
Carry the House emergency phone during all work hours and respond as needed.
Assist with inventory tracking and communicate supply needs to the House Manager.
Support weekly room checks and daily walkthroughs to assess cleanliness, safety, and guest comfort.
Document maintenance and housekeeping needs and notify Facilities Manager.
Ensure accurate in-kind donation records for items received during shifts.
Maintain communication with hospital referral staff.
Follow accounting procedures and documentation protocols.