House Operations & Guest Services Coordinator

Ronald McDonald House Atlanta

Atlanta (GA)

On-site

USD 42,000 - 52,000

Full time

3 days ago

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Job summary

Ronald McDonald House Atlanta is seeking a Program Support Coordinator to assist daily House operations, provide shift coverage, and maintain a warm, safe environment for guest families, volunteers, and visitors.

This on-site role features regular hours, with occasional evenings and weekends, involving housekeeping oversight, guest check-in, and data entry in Family Registry. Strong communication and compassionate service are essential for success in this role.

Qualifications

College degree and work experience in Human Services.
Excellent communication, organizational, time management, sound judgment, and problem-solving skills.
Ability to conduct oneself tactfully with guest families and volunteers.
Experience working with infirm or disabled children and families is preferred.

Responsibilities

Support daily House operations and provide shift coverage as needed.
Oversee guest check-in/check-out, room assignments, and referrals with hotel partners for overflow lodging.
Maintain guest data in Family Registry and other databases; respond to inquiries promptly.
Assist with inventory tracking, housekeeping coordination, and safety protocols.
Communicate with the Facilities Manager about maintenance needs and safety concerns.