Weekend Manager

Ronald McDonald House Charities of Central Florida; Orlando (FL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

On-site room for overnight hours

Job summary

Ronald McDonald House Charities of Central Florida is seeking a Weekend Manager to help oversee weekend operations. You will live on-site Friday through Sunday for emergencies, guest check-ins, and after-hour support, ensuring a safe, welcoming environment for guest families and volunteers.

The role requires excellent hospitality and communication skills, with at least one year in nonprofit or customer service. A flexible schedule and Florida driver’s license are essential.

Qualifications

• Bachelor’s degree preferred, but not required.
• At least one year of nonprofit management, hospitality management, or other customer service related experience.
• Solid proficiency with Microsoft Outlook, Word, Excel.
• Excellent interpersonal and communication skills – verbal and written.
• Ability to multi-task, prioritizes, show initiative and take direction well.

Responsibilities

• Provide exceptional customer service and hospitality to all guest families, volunteers, donors and visitors.
• Sleep on-site at the Ronald McDonald House from Friday thru Sunday to be on call for emergencies and help with after hour check-ins and lockouts.
• Serve as a primary contact for guest families from time of application.
• Respond attentively to any overnight emergencies, lockouts, or arranged check-ins.
• Provide a comfortable, stable, and clean environment in the House.
• Help manage vendor relationships upon arrival at the House.
• Provide detailed record keeping and regular reporting to supervisor of all communication with guest families, volunteers and groups, facility maintenance, policies and safety/emergency incidents.
• Share responsibility with the Operations Team to ensure facility is fully staffed 24/7/365.
• Support organization’s Volunteer Team by providing effective leadership for in-house volunteers, interns and individuals completing community service learning, and work closely with Share-A-Meal providers and groups.
• Support organization’s Development Team by cultivating relationships and sharing partnership opportunities with families, volunteers, donors and visitors.
• Maintain daily operations and assigned projects in the absence of the Guest Services Manager.

Skills

Customer service

Hospitality

Communication

Multi-tasking

Teamwork

Time management

Education

Bachelor’s degree preferred

High school diploma acceptable

Tools

Microsoft Outlook

Microsoft Word

Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Salary Range: $15.00 To $15.00 Hourly

Employment Status: Non-Exempt

Reports to: Programs Manager

Responsibility:

The primary responsibility of the Weekend Manager is to help oversee the general operation of the Ronald McDonald House on the weekends.

The Weekend Manager is directly involved in delivering our mission and program goal of offering comfort and care to every person who walks through the doors of our Houses, including guest families, volunteers, and donors.

Specific Duties:

• Provide exceptional customer service and hospitality to all guest families, volunteers, donors and visitors.
• Sleep on-site at the Ronald McDonald House from Friday thru Sunday to be on call for emergencies and help with after hour check-ins and lockouts.
• Serve as a primary contact for guest families from time of application.
• Respond attentively to any overnight emergencies, lockouts, or arranged check-ins.
• Provide a comfortable, stable, and clean environment in the House.
• Help manage vendor relationships upon arrival at the House.
• Provide detailed record keeping and regular reporting to supervisor of all communication with guest families, volunteers and groups, facility maintenance, policies and safety/emergency incidents.
• Share responsibility with the Operations Team to ensure facility is fully staffed 24/7/365.
• Support organization’s Volunteer Team by providing effective leadership for in-house volunteers, interns and individuals completing community service learning, and work closely with Share-A-Meal providers and groups.
• Support organization’s Development Team by cultivating relationships and sharing partnership opportunities with families, volunteers, donors and visitors.
• Maintain daily operations and assigned projects in the absence of the Guest Services Manager.

Qualifications:

• Bachelor’s degree is preferred, but not required .
• At least one year of non-profit management, hospitality management, or other customer service related experience.
• Solid proficiency with Microsoft Outlook, Word, Excel.
• Excellent interpersonal and communication skills – verbal and written.
• Ability to multi-task, prioritizes , show initiative and take direction well .
• Strong attention to details.
• Consistently able to work efficiently to meet deadlines.
• Tactful and diplomatic with a positive attitude.
• Flexible and trustworthy with a high level of integrity.
• Works well independently and as a team player.
• Ability to demonstrate solid judgment and decision making.
• Availability to work at least 2 full weekends or 3 half weekends a month. Holiday availability is also necessary.
• Availability and flexibility to work different shifts at different locations throughout the month.
• Valid Florida driver’s license and operable vehicle .

Position Title: Weekend Manager

Employment Status: Non-Exempt

Reports to: Programs Manager

Responsibility:

The primary responsibility of the Weekend Manager is to help oversee the general operation of the Ronald McDonald House on the weekends.

The Weekend Manager is directly involved in delivering our mission and program goal of offering comfort and care to every person who walks through the doors of our Houses, including guest families, volunteers, and donors.

Specific Duties:

• Provide exceptional customer service and hospitality to all guest families, volunteers, donors and visitors.
• Sleep on-site at the Ronald McDonald House from Friday thru Sunday to be on call for emergencies and help with after hour check-ins and lockouts.
• Serve as a primary contact for guest families from time of application.
• Respond attentively to any overnight emergencies, lockouts, or arranged check-ins.
• Provide a comfortable, stable, and clean environment in the House.
• Help manage vendor relationships upon arrival at the House.
• Provide detailed record keeping and regular reporting to supervisor of all communication with guest families, volunteers and groups, facility maintenance, policies and safety/emergency incidents.

• Share responsibility with the Operations Team to ensure facility is fully staffed 24/7/365.
• Support organization’s Volunteer Team by providing effective leadership for in-house volunteers, interns and individuals completing community service learning, and work closely with Share-A-Meal providers and groups.
• Support organization’s Development Team by cultivating relationships and sharing partnership opportunities with families, volunteers, donors and visitors.
• Maintain daily operations and assigned projects in the absence of the Guest Services Manager.

Qualifications:

• Bachelor’s degree is preferred, but not required .
• At least one year of non-profit management, hospitality management, or other customer service related experience.
• Solid proficiency with Microsoft Outlook, Word, Excel.
• Excellent interpersonal and communication skills – verbal and written.
• Ability to multi-task, prioritizes , show initiative and take direction well .
• Proactive time management skills.
• Strong attention to details.
• Consistently able to work efficiently to meet deadlines.
• Tactful and diplomatic with a positive attitude.
• Flexible and trustworthy with a high level of integrity.
• Works well independently and as a team player.
• Ability to demonstrate solid judgment and decision making.
• Availability to work at least 2 full weekends or 3 half weekends a month. Holiday availability is also necessary.

• Availability and flexibility to work different shifts at different locations throughout the month.
• Valid Florida driver’s license and operable vehicle .

Equal Employment Opportunity:

RMHCCF is an Equal Opportunity Employer. Employment opportunities at RMHCCF are based upon one’s qualifications and capabilities to perform the essential functions of a particular job, with or without reasonable accommodation. The organization will provide reasonable accommodations as necessary and where required by law so long as the accommodation does not pose an undue hardship on the business. RMHCCF prohibits harassment and discrimination based on race, color, religion, sex, including sexual orientation or gender identity, pregnancy, childbirth or related medical conditions, national origin, age, military or veteran status, marital status, disability, genetic information, or any other characteristic protected by law. This Equal Employment Opportunity policy governs all aspects of employment, including, but not limited to, recruitment, hiring, selection, job assignment, promotions, transfers, compensation, discipline, termination, layoff, access to benefits and training, and all other conditions and privileges of employment.

5pm on Fridays - 2:30pm on Sundays. An on-site room is provided for overnight hours. During overnight hours, the Weekend Manager is on call for emergencies and to help with after hour check-ins and lockouts.