Compassionate Guest Services & House Operations Lead

Ronald McDonald House New Mexico; Albuquerque (NM); On-site; USD 21,000 - 30,000; Full time

Job summary

Ronald McDonald House New Mexico seeks a Family Services Associate to create a hospitable environment for families and volunteers while enforcing policy during evenings and weekends. You will oversee House operations during on-duty periods and assist with guest registration, orientations, and safety.

As a frontline ambassador, you will supervise volunteers, coordinate donations, ensure cleanliness, and support families throughout their stay at the House.

Qualifications

• Experience enforcing house policies.
• Ability to maintain confidentiality and handle sensitive information.
• Strong problem-solving and decision-making skills.

Responsibilities

• Enforce house policies and safety guidelines.
• Greet and orient families and volunteers; register guests and instruct on House use.
• Supervise night/weekend volunteers and coordinate donations.
• Maintain cleanliness and overall upkeep of the House; assist with meals when needed.

Skills

Policy enforcement

Fairness & consistency

Confidentiality

Problem solving

Multitasking

Communication

Tools

Microsoft Office

Outlook

Teams

Job description

Ronald McDonald House New Mexico seeks a Family Services Associate to create a hospitable environment for families and volunteers while enforcing policy during evenings and weekends. You will oversee House operations during on-duty periods and assist with guest registration, orientations, and safety.

As a frontline ambassador, you will supervise volunteers, coordinate donations, ensure cleanliness, and support families throughout their stay at the House.