Service Desk Tech I — Remote Support (Evening/2nd Shift)

Clayton; Maryville (TN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) match

Medical/Dental/Vision plans

Paid time off

Quarterly bonus program

Onsite gym and wellness facilities

Volunteer time off

Job summary

Clayton is seeking a Service Desk Technician I for second shift (11am–8pm) to serve as the first point of contact for technical issues across hardware and software. You will troubleshoot, resolve tickets, and coordinate with IT teams to implement new functionality.

The role emphasizes strong communication, problem-solving, and the ability to work independently in a remote-capable environment. Clayton highlights competitive benefits and a culture of learning and collaboration.

Qualifications

• Problem-solving, analytical, and team-player skills.
• Customer service focus demonstrated by prompt communication via email, phone, Teams, etc.
• Ability to perform remote troubleshooting and diagnostic questioning.
• Self-starter with ability to work remotely with minimal supervision.
• Ability to manage time constraints and changing priorities.
• Excellent interpersonal, verbal, and written communication with diverse teams.

Responsibilities

• Phone queue support.
• Incident (ticket) queue management.
• Active communication with customers, team, leadership.
• Diagnosing and troubleshooting hardware, software and network issues.
• Solutioning based on issue details provided by customers.
• Remote troubleshooting.

Skills

Customer Support

Issue Tracking

IT Service Management

Knowledge Management

Network Troubleshooting

Process Improvement

System Administration

System Configuration

Technical Support

Job description

Clayton is seeking a Service Desk Technician I for second shift (11am–8pm) to serve as the first point of contact for technical issues across hardware and software. You will troubleshoot, resolve tickets, and coordinate with IT teams to implement new functionality.

The role emphasizes strong communication, problem-solving, and the ability to work independently in a remote-capable environment. Clayton highlights competitive benefits and a culture of learning and collaboration.