Night Shift Help Desk Analyst - 24/7 IT Support

College of Pastoral Supervision and Psychotherapy; Pinehurst (NC); Hybrid; USD 38,000 - 52,000; Full time

Job summary

College of Pastoral Supervision and Psychotherapy is seeking a Help Desk Analyst to provide frontline IT support in a weekend night rotation. You will respond to end-user questions, triage incidents, log requests, and assist with software, hardware, and network issues across systems.

The role requires a strong customer-service mindset, solid knowledge of Windows and Microsoft Office, and the ability to work independently during extended night shifts Friday and Saturday 11:00pm–11:30am.

Qualifications

• High school diploma required; associate degree preferred.
• IT certifications such as CompTIA A+, Security+, Network+ or CCNA preferred.
• Current enrollment in IT curriculum considered.
• Minimum of one year of customer service or help desk experience preferred.
• General computer knowledge and familiarity with service desk systems, Windows and Microsoft Office.

Responsibilities

• Receive and triage incoming support calls.
• Log requests in Helpdesk database and track resolutions.
• Assist end users with software, hardware, and network issues.
• Provide password resets and access management.
• Support daily computer operations.

Skills

Customer service

Help desk experience

End-user support

Education

High school diploma

Associate degree in Information Technology or Computer Science

Current enrollment in IT curriculum

CompTIA A+

CompTIA Security+

CompTIA Network+

CCNA

Tools

Windows

Microsoft Office

Virtual computing

Enterprise environments

Job description

College of Pastoral Supervision and Psychotherapy is seeking a Help Desk Analyst to provide frontline IT support in a weekend night rotation. You will respond to end-user questions, triage incidents, log requests, and assist with software, hardware, and network issues across systems.

The role requires a strong customer-service mindset, solid knowledge of Windows and Microsoft Office, and the ability to work independently during extended night shifts Friday and Saturday 11:00pm–11:30am.