Service Desk Engineer: 365 & Network Support Pro

Complete Technology Services, LLC; United States; On-site; USD 53,000 - 63,000; Full time

Job summary

Complete Technology Services is seeking a Service Desk Engineer to join our growing team. You will take ownership of tickets from the remote help desk and provide timely solutions while documenting all issues and resolutions.

The role involves 365 Administration, network management, and end-user support across phone, email, remote access, and in-person interactions. Evening and weekend on-call rotation is required.

Qualifications

• 2+ years of help desk support experience.
• Experience with Windows 10+ and Macs in a business environment.
• Experience with Office 365 administration.
• Experience with ConnectWise.
• Strong customer service and communication skills.

Responsibilities

• Ticket escalation and ownership: manage and own the escalation process for all client tickets.
• 365 Administration: handle administration tasks related to Microsoft 365, including user management and license allocation.
• Network Management: perform higher-level network management tasks, including configuration and maintenance of firewalls and switches.
• General Support: printer installations, password resets, and account management for new hires and departing employees.
• Technical Issue Resolution: resolve workstation, printer, phone, and other computer-related issues via phone, email, or in person.
• Documentation: document all support requests, actions taken, and resolutions.
• Availability: on-call rotation evenings and weekends.
• Service Level Agreements: ensure compliance with SLAs.
• Additional duties as assigned.

Skills

2+ years experience

Windows OS (Win10+)

Office 365 administration

Macs support

ConnectWise

Windows server basics

Networking basics

Customer service

Documentation

Multi-tasking

Communication

Certifications (A+/Net+)

Tools

ConnectWise

Job description

Complete Technology Services is seeking a Service Desk Engineer to join our growing team. You will take ownership of tickets from the remote help desk and provide timely solutions while documenting all issues and resolutions.

The role involves 365 Administration, network management, and end-user support across phone, email, remote access, and in-person interactions. Evening and weekend on-call rotation is required.