Weekend Night Logistics CSR - Orders & Support

supply-chain; DeSoto (TX); On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

PTO and holidays

401(k) matching

Tuition reimbursement

Career advancement

Job summary

DHL Supply Chain is hiring a Customer Service Representative for the Weekend Nights shift. The role involves processing customer orders, updating the Warehouse Management System, and tracking shipments.

You will communicate with customers by phone and email, provide status updates, and coordinate with carriers to ensure timely deliveries. Qualifications include a High School Diploma and 0-12 months in data entry or warehouse work.

Qualifications

• High School Diploma or Equivalent.
• 0-12 months of system, data entry or reporting experience.
• 0-12 months of warehouse experience preferred.

Responsibilities

• Process orders accurately and efficiently.
• Enter and update orders in the Warehouse Management System (WMS).
• Monitor order status from receipt through shipment.
• Verify order accuracy and shipping requirements.
• Respond to customer inquiries via phone and email.
• Provide shipment status updates and tracking information.
• Communicate delays, shortages, and delivery issues.
• Handle customer complaints and service concerns.
• Schedule pickups and deliveries with carriers.
• Prepare shipping documentation and Bills of Lading (BOLs).
• Monitor outbound and inbound shipments.

Skills

Customer service

Order processing

Data entry

WMS entry

Education

High School Diploma

Tools

WMS

Job description

DHL Supply Chain is hiring a Customer Service Representative for the Weekend Nights shift. The role involves processing customer orders, updating the Warehouse Management System, and tracking shipments.

You will communicate with customers by phone and email, provide status updates, and coordinate with carriers to ensure timely deliveries. Qualifications include a High School Diploma and 0-12 months in data entry or warehouse work.