Customer Service Representative

supply-chain; Wilmer (TX); On-site; USD 23,582 - 33,587; Full time

Benefits offered by this job

Affordable medical, dental, and vision coverage

PTO program for all associates

401(k) with generous company match

Tuition reimbursement program

Excellent training and career advancement opportunities

Job summary

DHL Supply Chain is hiring a Customer Service Rep in Wilmer, Texas. This role involves processing orders, resolving customer issues, and maintaining records. The position offers a competitive pay of $20.75 per hour and is a part of a renowned logistics organization certified as a Great Place to Work.

Qualifications include a High School Diploma and proficiency in tools like Manhattan WMS and Microsoft Office. Join DHL to grow your skills while enjoying benefits such as medical coverage and a generous 401(k) plan.

Qualifications

• Previous experience with data entry or reporting is a plus.
• 0-12 months of warehouse experience is preferred.

Responsibilities

• Process orders and prepare correspondence to fulfill customer needs.
• Resolve product or service problems and expedite corrections.
• Maintain customer records and update account information.

Skills

Previous experience with Manhattan WMS

Proficient at Microsoft Office

Education

High School Diploma or Equivalent

Job description

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

The core responsibilities of the role include: BOL fillings, carrier scheduling, customer communication, tasking, cycle counts, returns processing, picking and packing.

Position: Customer Service Rep

Shift: First Shift

Hours: 8:00am - 4:30pm

Days: Monday - Friday

Pay: $20.75 per hour

Required Qualifications: Previous experience with Manhattan WMS, Proficient at Microsoft Office.

Be part of the world’s largest logistics company! DHL Supply Chain has been certified as a Great Place to Work in the US and Canada! Our excellent benefits packages includes:

• Affordable medical, dental, and vision coverage available beginning on your 30th day
• PTO program for all associates, including paid holidays and vacation
• 401(k) with generous company match
• Tuition reimbursement program
• Excellent training and career advancement opportunities

Grow your skills. Shape your world.

Role Purpose

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities

• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.

Required Education and Experience

• High School Diploma or Equivalent
• 0-12 months of system, data entry or reporting experience
• 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.