Customer Service Representative

supply-chain; DeSoto (TX); On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

PTO and holidays

401(k) matching

Tuition reimbursement

Career advancement

Job summary

DHL Supply Chain is hiring a Customer Service Representative for the Weekend Nights shift. The role involves processing customer orders, updating the Warehouse Management System, and tracking shipments.

You will communicate with customers by phone and email, provide status updates, and coordinate with carriers to ensure timely deliveries. Qualifications include a High School Diploma and 0-12 months in data entry or warehouse work.

Qualifications

• High School Diploma or Equivalent.
• 0-12 months of system, data entry or reporting experience.
• 0-12 months of warehouse experience preferred.

Responsibilities

• Process orders accurately and efficiently.
• Enter and update orders in the Warehouse Management System (WMS).
• Monitor order status from receipt through shipment.
• Verify order accuracy and shipping requirements.
• Respond to customer inquiries via phone and email.
• Provide shipment status updates and tracking information.
• Communicate delays, shortages, and delivery issues.
• Handle customer complaints and service concerns.
• Schedule pickups and deliveries with carriers.
• Prepare shipping documentation and Bills of Lading (BOLs).
• Monitor outbound and inbound shipments.

Skills

Customer service

Order processing

Data entry

WMS entry

Education

High School Diploma

Tools

WMS

Job description

This req is for CSR on Weekend Nights Shift

Position: CSR

Shift: Weekend Nights

Schedule: Thursday 4p-2:30am F-Su 5p-3:30am

Pay: $20.75

• Process customer orders accurately and efficiently.
• Enter and update orders in the Warehouse Management System (WMS).
• Monitor order status from receipt through shipment.
• Verify order accuracy and shipping requirements.

Customer Communication

• Respond to customer inquiries via phone and email.
• Provide shipment status updates and tracking information.
• Communicate delays, shortages, and delivery issues.
• Handle customer complaints and service concerns.

Shipping & Logistics Coordination

• Schedule pickups and deliveries with carriers.
• Coordinate transportation requirements and special shipments.
• Prepare shipping documentation and bills of lading (BOLs).
• Monitor outbound and inbound shipments.

Be part of the world’s largest logistics company!DHL Supply Chain hasbeen certified as a Great Place to Work in the US and Canada! Our excellent benefits packages includes:

• Affordable medical, dental, and vision coverage available beginning on your 30thday
• PTO program for all associates, including paid holidays and vacation
• 401(k) with generous company match
• Tuition reimbursement program
• Excellent training and career advancement opportunities

Grow your skills. Shape your world.

Role Purpose:

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities:

• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.

Required Education and Experience:

• High School Diploma or Equivalent
• 0-12 months of system, data entry or reporting experience
• 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.