Customer Service Representative

supply-chain; Hillsboro (OR); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

PTO

401(k) match

Tuition reimbursement

Career training

Job summary

DHL Supply Chain in Hillsboro, OR is hiring a First Shift Customer Service Representative in a warehouse setting. You'll process orders, coordinate with carriers, and support customers with product and transit information.

Ideal candidates have warehouse experience, basic MS Office skills, and familiarity with WMS/TMS systems. On-call rotation is required for off-hours coverage.

Qualifications

• High School Diploma or Equivalent required.
• 0-12 months of system/data entry or reporting experience.
• 0-12 months of warehouse experience preferred.

Responsibilities

• Process orders and prepare correspondence to fulfill customer needs.
• Provide product, service, and transit information to the customer and act as liaison to resolve issues.
• Maintain customer records and update account information.
• Handle financial adjustments and prepare product/service reports.

Skills

Customer service

Communication

MS Office

Dispatch/TMS

WMS experience

View software

Forklift certification

Education

High School Diploma or Equivalent

Tools

JDA

Blue Yonder

Red Prairie

SAP

Job description

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

The core responsibilities of this role include: Customer Service Representative in a warehouse environment, responsible for processing of customers goods through all phases of the warehouse. (Receiving, put away, picking, packing, and shipping)

Position: First Shift (1st) Customer Service Representative

Shift: Monday - Friday 8:00am to 4:30pm

Pay: $24.80 per hour

Note: Required to be part of a rotational on-call team. Covering customer needs during off hours, nights & weekends. Typically, responsible for one week every 4-6 weeks.

In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience:

• Maintaining high levels of customer service and timely oral and written communication with client representatives as well as representatives and drivers of trucking and transportation companies to achieve and maintain high service levels.
• Experience within a Dispatch or TMS (Transportation Management System) to build and schedule Truckloads and/or LTL shipments based off load request sent from the TMS. Ability to effectively communicate via oral and written communication with Transport Carrier and Client to schedule pickups and research and resolve any issues that occur.
• Must have intermediate or higher experience with Microsoft Office (Excel, Outlook, Word).
• Experience using a commercial WMS (warehouse management system) such as JDA (preferred), Blue Yonder, Red Prairie, JDA, SAP, etc.
• Experience with View software is preferred.
• Ability to quickly adapt and learn to navigate through customer portals. Ability to work in a fast-paced, customer-centric team environment.
• A small percentage of duties need to be executed with equipment. Must be able to train and certify on a stand-up forklift and a wave machine.

Be part of the world’s largest logistics company!DHL Supply Chain hasbeen certified as a Great Place to Work® in the US and Canada! Our excellent benefits packages includes:

• - Affordable medical, dental, and vision coverage available beginning on your 30thday
• - PTO program for all associates, including paid holidays and vacation
• - 401(k) with generous company match
• - Tuition reimbursement program
• - Excellent training and career advancement opportunities

Grow your skills. Shape your world.

Role Purpose:

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities:

• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.

Required Education and Experience:

• High School Diploma or Equivalent
• 0-12 months of system, data entry or reporting experience
• 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.