Customer Service Representative

supply-chain; Charlotte (NC); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Medical, dental, and vision coverage

PTO program

401(k) with generous company match

Tuition reimbursement program

Excellent training and career advancement opportunities

Job summary

DHL Supply Chain in Charlotte, NC is hiring a 1st Shift Customer Service Representative. This role involves processing orders and providing customer support to ensure satisfaction. The ideal candidate should have strong customer service skills with attention to detail and some experience in warehouse operations.

We offer a competitive pay rate of $20.50 per hour along with comprehensive benefits including health coverage, PTO, and a 401(k) plan with company match.

Join DHL and be part of the world's largest logistics network!

Qualifications

• Customer service experience is preferred.
• Experience with data entry or reporting is a plus.
• Warehouse experience is preferred.

Responsibilities

• Process orders and prepare correspondence to fulfill customer needs.
• Act as a liaison to facilitate issue resolution.
• Maintain customer records and update account information.
• Prepare product or service reports by collecting customer information.
• Perform other duties as assigned.

Skills

Inbound/Outbound

Customer Service

Loading/Unloading

Attention to Detail

Education

High School Diploma or Equivalent

Job description

DHL Supply Chain is Hiring!

At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

The core responsibilities of this role include:

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

• Position: 1st Shift Customer Service Rep
• Shift: 6:30am-3:00pm, Monday-Friday, Rotating Saturdays, Sundays and Holidays are based off of customer needs, Mandatory OT Required
• Pay: $20.50 per hour.

In addition to the general job description below, the ideal candidate will also have the following skills: Inbound/Outbound, Customer Service, Loading/Unloading, Attention to Detail.

Be part of the world’s largest logistics company!

DHL Supply Chain hasbeen certified as a Great Place to Work® in the US and Canada! Our excellent benefits packages include:

• Affordable medical, dental, and vision coverage available beginning on your 30th day
• PTO program for all associates, including paid holidays and vacation
• 401(k) with generous company match
• Tuition reimbursement program
• Excellent training and career advancement opportunities

Grow your skills. Shape your world.

Role Purpose

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities

• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.

Required Education and Experience

• High School Diploma or Equivalent
• 0-12 months of system, data entry or reporting experience
• 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.