Weekend Member Services Pro - Front Desk & Guest Support

Planet Fitness - TG3E/CM3; Richmond (IN); On-site; USD 13,000 - 18,000; Part time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

PTO

401(K)

Job summary

Planet Fitness is seeking a part-time Member Services Representative to greet members and guests, handle inquiries, and support sign-ups. You will process memberships, answer phones, and promote current specials while contributing to a clean, welcoming atmosphere.

The role emphasizes superior customer service, accurate billing support, and knowledge of club policies. Weekend hours are required to ensure a positive member experience.

Qualifications

• Must be 18 years of age or older.
• Ability to work onsite; this is not a remote position.
• CPR/AED and tanning certifications within required timeframes.
• Prior experience in a club fitness setting preferred.

Responsibilities

• Greet members and guests in a friendly, professional manner.
• Assist with membership inquiries, sign-ups, and billing questions.
• Provide information about memberships and tours; upsell when appropriate.
• Process new memberships, cancellations, and payments accurately.
• Maintain cleanliness and safety throughout the club.

Skills

Customer service

Cash handling / POS

Sales

Communication

Team player

Education

High school diploma or equivalent

Tools

POS system

Job description

Planet Fitness is seeking a part-time Member Services Representative to greet members and guests, handle inquiries, and support sign-ups. You will process memberships, answer phones, and promote current specials while contributing to a clean, welcoming atmosphere.

The role emphasizes superior customer service, accurate billing support, and knowledge of club policies. Weekend hours are required to ensure a positive member experience.