Weekend Member Engagement Specialist

Paycom - ATS; Decatur (IL); Hybrid; USD 17,000 - 24,000; Part time

Job summary

The YMCA in Decatur, IL is seeking a Part-Time Member Engagement Specialist for weekend shifts. You will greet members, handle check-in and receipts, and provide information on programs and fees. You will also promote memberships and contribute to a welcoming atmosphere for all guests.

The role emphasizes strong customer service, attention to detail, and ability to relate to diverse community members. Weekend hours include Friday evenings and weekend daytime slots.

Qualifications

• High School diploma or equivalent is required.
• 1 year of customer service experience.
• Excellent PC skills and typing 35 wpm with 10-key.
• Strong attention to detail.
• Ability to relate to diverse groups of people.
• Weekend availability required.

Responsibilities

• Greet members and guests.
• Support a customer-friendly Membership operation (check-in, receipts, access control).
• Become knowledgeable about YMCA programs, fees, and policies.
• Serve as a YMCA membership sales representative.
• Maintain a positive, organized work environment.
• Assist with clerical tasks such as mailings and calls.
• Follow YMCA policies to support the mission.
• Explain the YMCA's mission, values, and benefits.
• Encourage contributions to the annual campaign.
• Ensure accurate cash handling and balances.
• Attend scheduled staff meetings.
• Be approachable and ready to help members.
• Follow dress code for the position.

Skills

Customer service

PC skills

Typing 35 wpm

Detail oriented

People skills

Weekend availability

Education

High School Diploma or equivalent

Job description

The YMCA in Decatur, IL is seeking a Part-Time Member Engagement Specialist for weekend shifts. You will greet members, handle check-in and receipts, and provide information on programs and fees. You will also promote memberships and contribute to a welcoming atmosphere for all guests.

The role emphasizes strong customer service, attention to detail, and ability to relate to diverse community members. Weekend hours include Friday evenings and weekend daytime slots.