Member Engagement Specialist -Closer

The Decatur Family YMCA; Decatur (IL); On-site; USD 21,000 - 23,000; Part time

Job summary

The Decatur Family YMCA in Decatur, IL is seeking a Part-Time Membership Clerk to enhance the member experience evenings and weekends. You will greet members, manage check-ins, assist with fee information, and promote YMCA programs while maintaining a welcoming, orderly front desk.

Qualified candidates have a high school diploma and at least 1 year of customer service, with strong computer skills and accurate typing. Weekend availability is required.

Qualifications

• High School or equivalent degree required.
• 1 Year Customer Service Experience required.
• Excellent personal computer skills.
• Typing speed 35 words per minute with 10-key experience.
• Highly attentive to detail.

Responsibilities

• Greet members and guests.
• Provide a customer-friendly, orderly, and efficient Membership operation including check-in, receipting, access control, tours, telephone, and reception functions.
• Become an expert in YMCA and its programs so accurate information is given on programs, fees, and fee structure.
• Serve as a YMCA membership sales representative, encouraging membership purchase and use.
• Maintain a positive and organized work environment contributing to a friendly and inviting atmosphere.
• Assist in clerical and detail-oriented work such as mailings and phone calls as workflow allows.
• Work within established policies and procedures to serve the community and mission.
• Articulate the YMCA’s mission, values, and benefits.
• Ask members to contribute to the annual campaign.
• Ensure happy, satisfied, and welcome members and guests.
• Ensure accurate cash outs.
• Attend regularly scheduled staff meetings.
• Be open, friendly, and approachable to members and offer help.

Skills

Customer service

Computer skills

Typing speed 35 wpm

Detail oriented

Weekend availability

Education

High school diploma

Job description

Job Details: Job Location: Decatur, IL 62526, Position Type: Part Time, Salary Range: $15.00 - $17.00 Hourly, Job Category: Nonprofit - Social Services, This position will be for evenings with weekend availability.

POSITION SUMMARY:

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. To build relationships with people: members, staff, volunteers, donors, and community leaders. To teach and model the four values of caring, honesty, respect, and responsibility. Perform essential functions and area specific duties as required.

OUR CULTURE:

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

ESSENTIAL FUNCTIONS:

• Greet members and guests.
• Provide for a customer-friendly, orderly, and efficient Membership operation including check-in, receipting, access control, tours, telephone, and reception functions.
• Become an expert in YMCA and its programs so that accurate and up-to-date information is given on programs, fees, and fee structure.
• Serve as a YMCA membership sales representative, encouraging YMCA membership purchase and use.
• Maintain a positive and organized work environment contributing to a friendly and inviting atmosphere both emotionally and physically.
• Assist in clerical and detail-oriented work such as mailings and phone calls as workflow and work demand allow.
• To work within the established policies and procedures that help the YMCA serve the community and meet its mission.
• Be able to articulate the YMCA’s mission, values, and benefits.
• Ask members to contribute to the annual campaign.
• Accountable for happy, satisfied, and welcome members and guests.
• Accountable for accurate cash outs.
• Attend regularly scheduled staff meetings.
• Be open, friendly, and approachable to members. Frequently ask if there is any way you can help.
• Follow the staff dress code for position.

QUALIFICATIONS:

• High School or equivalent degree required
• 1 Year Customer Service Experience required
• Excellent personal computer skills
• Proper keyboarding technique with a minimum of 35 words per minute with 10-key experience
• Highly attentive to detail
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Weekend Availability

WORK ENVIRONMENT & PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.

The employee frequently is required to sit and reach, and must be able to move around the work environment.

The employee must occasionally lift and/or move up to 10 pounds.

Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.

The noise level in the work environment is usually moderate.