Member Services Specialist II (Evenings & Weekends)

YMCA of Greenville; Verdin Estates (SC); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Early wage access

Free YMCA membership

Program discounts

Retirement contributions

403b plan

Job summary

The YMCA of Greenville is seeking a Part-time Member Services Associate II to deliver excellent service to members, guests, and program participants, respond to needs, and promote memberships and programs.

This role is evening and weekend oriented; duties include greeting members, processing registrations, selling memberships, answering inquiries, and upholding YMCA policies while maintaining a positive, inclusive environment.

Qualifications

• One year customer service/public relations experience.
• One year supervisory experience.
• Must be detail-oriented, possess strong organizational skills and have ability to multi-task.
• Excellent communication skills and customer service mindset.
• Intermediate to advanced computer skills.

Responsibilities

• Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
• May be required to serve as Manager on Duty as requested by upper management.
• Conducts interviews and/or tours responsive to the needs of prospective members; sell memberships and programs; provide information of facility and programs to inquiring members.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies all YMCA policies dealing with member services.
• Registers and receipts monies for memberships and program participants.
• Utilizes Y computers with skill and proficiency.
• Develops ability to work without constant direct supervision and remain at assigned post for extended periods of time.
• Maintains a positive attitude and contributes toward a quality work environment.
• Adhere to policies related to boundaries with consumers
• Attend/complete required abuse risk management training
• Adhere to procedures related to managing high-risk activities and supervising consumersFollow mandated reporting requirements
• Adhere to job specific abuse risk management responsibilities - Front Desk Personnel- ensure consumers are properly signed in and out, ensure only authorized adults are allowed in the facility, etc.

Skills

Customer service

Supervisory

Detail oriented

Multitasking

Communication skills

Computer skills

Job description

The YMCA of Greenville is seeking a Part-time Member Services Associate II to deliver excellent service to members, guests, and program participants, respond to needs, and promote memberships and programs.

This role is evening and weekend oriented; duties include greeting members, processing registrations, selling memberships, answering inquiries, and upholding YMCA policies while maintaining a positive, inclusive environment.