Weekend Hospital Concierge: Patient Welcome & Lobby Guide

UPMC; Pittsburgh (Allegheny County); On-site; USD 17,000 - 25,000; Full time

Job summary

UPMC Mercy is seeking a Casual Concierge to welcome patients, visitors and vendors and direct them to the appropriate areas of the hospital. This role requires proactive customer service and a warm, professional demeanor within a busy hospital environment.

The position includes handling inquiries, maintaining lobby presentation, and supporting the concierge desk to meet the needs of patients, families and staff. Saturday evening shifts from 4pm to 9pm are typical for this role.

Qualifications

• Welcoming patients, visitors and vendors to the hospital.
• Directing guests to appropriate areas and assisting with needs.
• Maintaining lobby presentation and cleanliness.
• Demonstrating professionalism, integrity and teamwork.

Responsibilities

• Greet patients, family members and visitors as they enter the hospital.
• Assess and respond to customer needs promptly and courteously.
• Direct volunteers to meet patient and guest needs.
• Keep lobby areas neat, tidy and well-presented; coordinate with support teams.
• Provide exceptional customer service and handle inquiries with active listening.

Job description

UPMC Mercy is seeking a Casual Concierge to welcome patients, visitors and vendors and direct them to the appropriate areas of the hospital. This role requires proactive customer service and a warm, professional demeanor within a busy hospital environment.

The position includes handling inquiries, maintaining lobby presentation, and supporting the concierge desk to meet the needs of patients, families and staff. Saturday evening shifts from 4pm to 9pm are typical for this role.