Concierge, Casual

UPMC Mercy Health Center; Pittsburgh (Allegheny County); On-site; USD 17,000 - 22,000; Part time

Job summary

UPMC Mercy Health Center is seeking a Casual Concierge to welcome patients, visitors, guests and vendors and direct them to the appropriate areas of the hospital. The role focuses on creating a pleasant environment and providing courteous, respectful service at the concierge desk.

The position includes Saturday shifts from 4pm to 9pm, supporting lobby presentation, guiding guests, and collaborating with staff to ensure smooth patient flow and a positive hospital experience for all customers.

Responsibilities

• Greet patients, visitors and staff at the concierge desk and determine their needs.
• Direct volunteers to the appropriate areas and assist with directions.
• Maintain lobby presentation, keep areas neat and tidy.
• Provide exceptional customer service with professionalism and respect.
• Assist with patient flow and expedite where possible.
• Communicate clearly using active listening and written notes as needed.
• Collaborate with hospital departments to resolve issues.
• Support patient safety and adhere to age-appropriate care basics.

Job description

UPMC Mercy is hiring a Casual Concierge to support our hospital!

This position will work every Saturday from 4pm-9pm.

Purpose

Patients, visitors, guests and vendors are welcomed, assisted and directed to appropriate areas of the hospital.

Responsibilities

• Checks on details to create pleasant environment for visitors and patients such as:piano playing.
• Direct volunteers to meet needs of customers.
• Apply technical skills and knowledge in a focused, in depth specialty area.
• Actively cares for presentation of lobby areas. Keeps areas neat and tidy. Initiates response from support departments to keep areas clean.
• Exhibit positive interpersonal skills, i.e. professionalism, integrity, follow-up oncommitments, respecting the viewpoints of others and accepting and supporting change.
• Performs duties of concierge desk to meet needs of patients, family members, visitors and employees.
• Proactively greet each patient/customer as they enter the entrance, determining thereason for visit, and anticipating and responding to customer needs, while presenting apositive image of the hospital, and treating all customers with care, courtesy, respect andconcern.
• Prioritize and expedites patients to appropriate areas for treatment.
• Communicate by using active listening skills, appropriate nonverbal communication,oral and written communication.
• Demonstrate the ability to solve problems through process analysis, communicationand innovative thinking to obtain optimum results.
• Demonstrate teamwork by interacting with others to achieve goals while respectingindividuals differences, sharing credit and accountability for outcomes, and encouraging, supporting, and actively participating in work activities.
• Promotes patient safety.
• Demonstrates and maintains the knowledge and skills necessary to provide appropriatelevel of care to the ages of customers serviced including principles of growth anddevelopment. Assess and interpret data and information relative to the customer's age-specific needs as related to all ages of customers that present for treatment.