Weekend Concierge: Welcoming Lobby & Patient Care

UPMC Mercy Health Center; Pittsburgh (Allegheny County); Presencial; USD 17.000 - 22.000; A tiempo parcial

Descripción de la vacante

UPMC Mercy Health Center is seeking a Casual Concierge to welcome patients, visitors, guests and vendors and direct them to the appropriate areas of the hospital. The role focuses on creating a pleasant environment and providing courteous, respectful service at the concierge desk.

The position includes Saturday shifts from 4pm to 9pm, supporting lobby presentation, guiding guests, and collaborating with staff to ensure smooth patient flow and a positive hospital experience for all customers.

Responsabilidades

• Greet patients, visitors and staff at the concierge desk and determine their needs.
• Direct volunteers to the appropriate areas and assist with directions.
• Maintain lobby presentation, keep areas neat and tidy.
• Provide exceptional customer service with professionalism and respect.
• Assist with patient flow and expedite where possible.
• Communicate clearly using active listening and written notes as needed.
• Collaborate with hospital departments to resolve issues.
• Support patient safety and adhere to age-appropriate care basics.

Descripción del empleo

UPMC Mercy Health Center is seeking a Casual Concierge to welcome patients, visitors, guests and vendors and direct them to the appropriate areas of the hospital. The role focuses on creating a pleasant environment and providing courteous, respectful service at the concierge desk.

The position includes Saturday shifts from 4pm to 9pm, supporting lobby presentation, guiding guests, and collaborating with staff to ensure smooth patient flow and a positive hospital experience for all customers.