Patient & Family Concierge - Compassionate Hospital Guide

UPMC; Everett (Bedford County); On-site; USD 21,000 - 28,000; Part time

Job summary

UPMC Bedford is seeking a caring and compassionate high school student to join our 3 Main Acute Care unit as a casual Patient & Family Concierge. This role supports patients, families, and visitors with courteous guidance and coordination to enhance their stay.

The Concierge assists with destination navigation, transportation, dietary, and supply tasks to deliver a positive experience. Responsibilities include greeting, directing visitors, stocking and delivering supplies, assisting with

Qualifications

• Must have a high school diploma or be enrolled in HS/GED.
• One year of prior job experience may substitute HS diploma.
• Ability to provide compassionate, patient- and family-centered service.

Responsibilities

• Greet and guide patients and families to destinations.
• Assist with environmental cleaning and supply organization.
• Serve meals per diet orders and ensure food safety.
• Transport patients and equipment between areas.
• Set up telehealth carts and maintain equipment.
• Order and stock supplies and manage inventory.
• Answer phones and assist as needed; promote patient satisfaction.

Skills

Customer service

Communication

Compassion

Hospitals

Education

High School diploma

HS/GED program enrollment

Job description

UPMC Bedford is seeking a caring and compassionate high school student to join our 3 Main Acute Care unit as a casual Patient & Family Concierge. This role supports patients, families, and visitors with courteous guidance and coordination to enhance their stay.

The Concierge assists with destination navigation, transportation, dietary, and supply tasks to deliver a positive experience. Responsibilities include greeting, directing visitors, stocking and delivering supplies, assisting with