Concierge, Casual

UPMC; Pittsburgh (Allegheny County); On-site; USD 17,000 - 25,000; Full time

Job summary

UPMC Mercy is seeking a Casual Concierge to welcome patients, visitors and vendors and direct them to the appropriate areas of the hospital. This role requires proactive customer service and a warm, professional demeanor within a busy hospital environment.

The position includes handling inquiries, maintaining lobby presentation, and supporting the concierge desk to meet the needs of patients, families and staff. Saturday evening shifts from 4pm to 9pm are typical for this role.

Qualifications

• Welcoming patients, visitors and vendors to the hospital.
• Directing guests to appropriate areas and assisting with needs.
• Maintaining lobby presentation and cleanliness.
• Demonstrating professionalism, integrity and teamwork.

Responsibilities

• Greet patients, family members and visitors as they enter the hospital.
• Assess and respond to customer needs promptly and courteously.
• Direct volunteers to meet patient and guest needs.
• Keep lobby areas neat, tidy and well-presented; coordinate with support teams.
• Provide exceptional customer service and handle inquiries with active listening.

Job description

UPMC Mercy is hiring a Casual Concierge to support our hospital!

This position will work every Saturday from 4pm-9pm.

Purpose:

Patients, visitors, guests and vendors are welcomed, assisted and directed to appropriate areas of the hospital.

Responsibilities:

• Checks on details to create pleasant environment for visitors and patients such as:piano playing.
• Direct volunteers to meet needs of customers.
• Apply technical skills and knowledge in a focused, in depth specialty area.
• Actively cares for presentation of lobby areas. Keeps areas neat and tidy. Initiates response from support departments to keep areas clean.
• Exhibit positive interpersonal skills, i.e. professionalism, integrity, follow-up oncommitments, respecting the viewpoints of others and accepting and supporting change.
• Performs duties of concierge desk to meet needs of patients, family members, visitors and employees.
• Proactively greet each patient/customer as they enter the entrance, determining thereason for visit, and anticipating and responding to customer needs, while presenting apositive image of the hospital, and treating all customers with care, courtesy, respect andconcern.
• Prioritize and expedites patients to appropriate areas for treatment.
• Communicate by using active listening skills, appropriate nonverbal communication,oral and written communication.
• Demonstrate the ability to solve problems through process analysis, communicationand innovative thinking to obtain optimum results.
• Demonstrate teamwork by interacting with others to achieve goals while respectingindividuals differences, sharing credit and accountability for outcomes, and encouraging, supporting, and actively participating in work activities.
• Promotes patient safety.
• Demonstrates and maintains the knowledge and skills necessary to provide appropriatelevel of care to the ages of customers serviced including principles of growth anddevelopment. Assess and interpret data and information relative to the customer's age-specific needs as related to all ages of customers that present for treatment.