Weekend Gym Member Experience Associate

Planet Fitness; Hamilton Township (NJ); On-site; USD 17,000 - 22,000; Full time

Job summary

Planet Fitness is seeking a Member Services Representative to create a positive member experience through superior customer service. You will work the weekend close shift, Saturdays and Sundays from 3:00 pm to 7:00 pm, greeting members and guests with a friendly, professional demeanor.

The role includes front desk duties, new member sign-ups, guiding tours for prospects, updating member accounts, and responding to questions in a timely manner while maintaining club cleanliness and organization.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle front desk activities including answering phones and assisting callers.
• Check members into the system; sign up new members; conduct tours for prospects.
• Facilitate needed updates to member accounts; respond to questions and concerns promptly.

Education

High School diploma

Job description

Planet Fitness is seeking a Member Services Representative to create a positive member experience through superior customer service. You will work the weekend close shift, Saturdays and Sundays from 3:00 pm to 7:00 pm, greeting members and guests with a friendly, professional demeanor.

The role includes front desk duties, new member sign-ups, guiding tours for prospects, updating member accounts, and responding to questions in a timely manner while maintaining club cleanliness and organization.